Bilingual Spanish - Retail Sales Manager

My Wireless•Rialto, CA

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a retail location and develop a team of Retail Sales Associates. The manager coaches and trains team members to provide excellent customer service, build a loyal client base, and exceed sales targets. The role oversees daily store operations, including hiring, scheduling, employee development, and maintaining sales and operating standards. The manager works to achieve location goals and company-established key performance indicators, maintain staffing through recruitment and retention, and build customer and business relationships through ethical practices and community events. The position also maintains a clean, safe, and well-merchandised store, safeguards inventory, enforces operational policies, complies with legal requirements, and keeps current with relevant professional and technical knowledge. The role requires at least one year of management experience in a similar field and one year of retail or customer-facing sales experience. The position involves standing and walking for prolonged periods, occasional lifting and moving of objects weighing up to 10 pounds, reaching, climbing and balancing on ladders, stooping, kneeling, crouching, and handling display materials and merchandise. It also requires working with small mobile-phone parts and looking at a computer screen for prolonged periods. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

At least one year of management experience in a similar field.
At least one year of retail or customer-facing sales experience.
Ability to work flexible hours, including evenings, weekends, and holidays.
Demonstrated ability to meet performance and operational standards.
Ability to motivate, lead, and coach a team to achieve results.
Strong organizational skills and attention to detail.
Highly effective communication and interpersonal skills.
At least 18 years of age and legally able to be employed in the United States.
High school diploma or equivalent.

Nice To Haves

Bilingual ability; the posting notes this may depend on location.
Bachelor’s degree.
Retail or customer-facing sales experience in the telecommunications industry.
Experience prospecting through outbound calls.
Management experience in the wireless industry is preferred.

Responsibilities

Coach and develop team members to achieve company-established key performance indicators and location goals.
Train and lead a team to provide an extraordinary customer experience and exceed sales targets.
Supervise daily location operations, including hiring, scheduling, developing, and coaching employees.
Maintain location staffing through employee retention, recruiting, and team-member training and development.
Build a steady client base through ethical, customer-centric business practices.
Establish business accounts by partnering with the AT&T Signature team to hold community events outside the store.
Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising in accordance with company standards and policies.
Initiate, coordinate, and enforce operational policies and procedures.
Comply with legal requirements to uphold the location’s stability and reputation.
Keep current with professional and technical knowledge by attending workshops, reviewing publications, and establishing professional networks.