Retail Sales Manager
About The Position
My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a store team and deliver an exceptional customer experience. The manager coaches and develops team members into successful Retail Sales Associates, builds customer loyalty, and guides the team toward sales targets and company performance indicators. The role oversees daily store operations, including hiring, scheduling, employee retention, training, and development. It also involves building a client base through ethical, customer-focused practices; partnering with AT&T Signature teams on community events; maintaining store safety, cleanliness, inventory security, and merchandising; and enforcing operational policies and legal requirements. The manager keeps current with professional and technical knowledge through workshops, publications, and professional networks. This position is full-time and offers base pay plus commission. The stated salary range is $44,324–$69,324 per year, base plus commission. The role requires flexible availability, including evenings, weekends, and holidays, and includes physical activity such as standing and walking for extended periods, occasional lifting of objects up to 10 pounds, and handling merchandise and display materials.
Requirements
- At least 1 year of management experience in a similar field.
- At least 1 year of retail or customer-facing sales experience.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Demonstrated ability to meet performance and operational standards.
- Ability to motivate, lead, and coach a team to results.
- Strong organizational skills and attention to detail.
- Highly effective communication and interpersonal skills.
- At least 18 years of age and legally able to be employed in the United States.
- High school diploma or equivalent.
Nice To Haves
- Management experience in the wireless industry.
- Bilingual ability.
- Bachelor’s degree.
- Retail or customer-facing sales experience in the telecommunications industry.
- Experience prospecting through outbound calls.
Responsibilities
- Coach and develop team members to achieve company-established key performance indicators and location goals.
- Train and lead the team to deliver an extraordinary customer experience and exceed sales targets.
- Supervise daily store operations, including hiring, scheduling, employee retention, and team development.
- Build a steady client base through ethical, customer-centric business practices.
- Establish business accounts by partnering with the AT&T Signature team to hold community events outside the store.
- Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising according to company standards and policies.
- Initiate, coordinate, and enforce operational policies and procedures.
- Ensure the location complies with legal requirements.
- Keep informed of professional and technical knowledge by attending workshops, reviewing publications, and establishing professional networks.
Benefits
- Base pay plus commission and bonus opportunities.
- Ongoing paid training.
- Career paths and growth potential.
- Uncapped commission program when meeting or exceeding sales goals.
- Medical, dental, and vision coverage.
- Life insurance.
- 401(k) retirement program.
- Paid vacation time.
- Total Pet Plan and pet insurance.
- Employee Assistance Program.
- Discounts on devices and AT&T service plans.
- Welcome kit including AT&T work shirts and personal protective equipment.
- Sales contests and incentives for achieving AT&T initiatives.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
