Retail Sales Manager

MY WIRELESS•Phoenix, AZ

1d•$43,035 - $68,035•Onsite

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a retail location. The manager coaches and develops team members to provide excellent customer service, build a loyal client base, and exceed sales targets. The role supervises the daily operation of the location, including hiring, scheduling, training, and developing staff, while ensuring strong sales results and consistent store operations. The manager builds customer and business relationships through ethical, customer-focused practices and partnerships with AT&T Signature teams, including community events. The role also maintains store safety, cleanliness, inventory security, and merchandising in accordance with company standards; enforces operating policies and legal requirements; and keeps professional knowledge current through workshops, publications, and networking. The position is based at the Desert Sky Mall location in Phoenix, Arizona. It requires flexible availability, including evenings, weekends, and holidays, and involves extended periods of standing and walking, occasional lifting and moving of objects up to 10 pounds, and other physical activities related to store operations.

Requirements

At least 1 year of management experience in a similar field.
At least 1 year of retail or customer-facing sales experience.
Ability to work flexible hours, including evenings, weekends, and holidays.
Demonstrated ability to meet performance and operational standards.
Ability to motivate, lead, and coach a team to achieve results.
Strong organizational skills and attention to detail.
Highly effective communication and interpersonal skills.
At least 18 years of age and legally able to work in the United States.
High school diploma or equivalent.

Nice To Haves

Management experience in the wireless industry.
Bilingual ability.
Bachelor’s degree.
Retail or customer-facing sales experience in the telecommunications industry.
Experience prospecting through outbound calls.

Responsibilities

Coach and develop team members to achieve company-established key performance indicators and location goals.
Train and lead a team to deliver an extraordinary customer experience and exceed sales targets.
Supervise daily location operations, including hiring, scheduling, employee retention, recruiting, and team-member training and development.
Build a steady client base through ethical, customer-centric business practices.
Establish business accounts by partnering with the AT&T Signature team and holding community events outside the store.
Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising according to company standards and policies.
Initiate, coordinate, and enforce operational policies and procedures.
Ensure the location complies with legal requirements.
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.