Retail Sales Manager

MY WIRELESS•Westfield, IN

3d•$33,363 - $58,363•Onsite

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a store team and deliver a strong customer experience while meeting sales targets. The manager coaches and develops team members into successful Retail Sales Associates and builds a loyal client base. The position oversees daily store operations, including hiring, scheduling, staff development, and coaching. It also involves meeting location performance goals, maintaining staffing, developing business accounts through community events with AT&T Signature, and ensuring the store is clean, safe, secure, and merchandised according to company standards. The manager maintains operational policies and legal compliance and keeps current with professional and technical knowledge. My Wireless describes itself as a fast-growing AT&T Authorized National Retailer with more than 240 locations across the United States and Puerto Rico. Its training program is intended to prepare team members for promotion and support company growth.

Requirements

At least 1 year of management experience in a similar field; wireless industry experience is preferred.
At least 1 year of retail or customer-facing sales experience.
Ability to work flexible hours, including evenings, weekends, and holidays.
Demonstrated ability to meet performance and operational standards.
Ability to motivate, lead, and coach a team to achieve results.
Strong organizational skills and attention to detail.
Highly effective communication and interpersonal skills.
At least 18 years of age and legally able to work in the United States.
High school diploma or equivalent.

Nice To Haves

Bilingual ability.
Bachelor's degree.
Retail or customer-facing sales experience in the telecommunications industry.
Experience prospecting through outbound calls.

Responsibilities

Coach and develop team members to achieve company-established key performance indicators and location goals.
Train and lead the team to deliver an extraordinary customer experience and exceed sales targets.
Supervise daily location operations, including hiring, scheduling, developing, and coaching employees.
Maintain location staffing through employee retention, recruiting, training, and development.
Build a steady client base through ethical, customer-centric business practices.
Establish business accounts by partnering with the AT&T Signature team to hold community events outside the store.
Maintain a clean and safe store environment through inventory counts, device security, and merchandising in accordance with company standards and policies.
Maintain operations by initiating, coordinating, and enforcing operational policies and procedures.
Ensure compliance with legal requirements to uphold the location's stability and reputation.
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.