Wireless Retail Store Manager - Mauldin

Cellular World-AT&T Authorized Retailer • Mauldin, SC

9d • Onsite

About The Position

Cellular World, an AT&T authorized retailer, is hiring a full-time Retail Sales Manager for its Mauldin location. The manager is responsible for delivering an excellent customer experience using At Your Service and Key Satisfaction drivers, exceeding sales metrics, protecting company assets, increasing profitability, and developing the team. The role includes sales leadership, customer service, store operations, inventory management, employee coaching and training, hiring support, and ensuring merchandising and brand compliance.

Requirements

• Previous retail or customer service management experience.
• Proven leadership and employee management skills.
• Valid driver’s license and current auto insurance.
• Must pass a background check.
• Ability to stand for long periods and work full-time, weekends, and peak retail selling periods.
• Ability to work at various locations as required.
• Tech-savvy and comfortable working with interactive technology devices.
• Enjoy working in a team environment and engaging with consumers.
• Enthusiasm and drive to complete sales.
• Independent, self-motivated team player.
• Ability to perform regular physical activity, such as setting up promotional materials and changing displays.
• Reliable transportation.
• Must be at least 18 years of age.

Nice To Haves

• Bilingual communication skills.

Responsibilities

• Drive sales and customer satisfaction using At Your Service and Key Satisfaction Drivers.
• Meet and exceed monthly sales goals.
• Achieve personal sales goals and assist employees with closing sales and providing customer service.
• Observe the customer experience to determine the focus of the AT&T Experience Steps.
• Ensure proper store opening and closing and completion of all related procedures.
• Ensure required monthly and annual training is completed in accordance with AT&T compliance standards.
• Manage inventory ordering, receiving, discrepancies, and daily, weekly, and month-end counts as needed.
• Resolve customer complaints regarding sales and service.
• Develop and manage positive business relationships with staff and customers.
• Coach sales associates continuously in wireless sales and service.
• Provide positive reinforcement and training to promote sales associates’ learning and growth; identify and support top and lower performers.
• Review resumes, conduct initial phone screens and in-person interviews, and complete onboarding paperwork for new hires.
• Conduct staff meetings to communicate promotions, goals, trends, and other relevant information.
• Ensure proper store merchandising, including product placement, displays, and compliance with AT&T brand requirements.
• Develop and maintain relationships with coworkers and consumers.
• Attend off-site promotional events during and after business hours.

Benefits

• Supportive team environment.
• Tenure Increase program.
• PTO accrual.
• Growth opportunities.
• Medical, dental, and vision benefits options.
• Long-term and short-term disability insurance benefits options.
• 401(k) plan with a company contribution.
• Employee discount of up to 57% on up to five lines of AT&T premium wireless service.
• Discounts on accessories and additional AT&T products and services.
• New-hire budget for Team Color apparel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed