Retail Sales Lead

Comcast • Normal, IL

3d • $20 - $29

About The Position

The Retail Service Consultant 3 (RSC 3) is an experienced retail expert who delivers a best-in-class customer experience while driving sales performance, providing peer mentorship, and modeling operational excellence. RSC 3 employees serve as trusted product specialists, culture carriers, and team collaborators who support customer engagement, elevate store performance, and help newer team members build capability. They demonstrate advanced product knowledge and consultative selling skills, and serve as subject-matter resources for customer experience, retail operations, and Comcast’s full product suite.

The role involves delivering compelling product demonstrations and tailored, customer-first sales experiences; meeting or exceeding revenue and customer satisfaction goals; providing product support and retaining customers; and completing payments, exchanges, equipment transactions, and service fulfillment. RSC 3 employees also collaborate with peers, mentor new employees, answer floor questions about products and systems, maintain expert product and competitive knowledge, complete training, participate in team huddles and NPS routines, and serve as the store subject-matter expert for new go-to-market strategies.

Base pay is $19.50, with total target compensation of $28.63 (base pay plus targeted commission). Sales compensation may provide additional upside for employees who exceed sales targets. Eligible employees may receive Comcast benefits; details are available in the compensation and benefits summary on the company careers site. The application window is 30 days from the posting date, subject to change based on applicant volume.

Requirements

• High school diploma or GED.
• 5–7 years of relevant work experience.
• Advanced product knowledge and consultative selling skills.
• Strong communication, listening, and customer-focused skills.
• Ability to meet or exceed sales and customer satisfaction goals.
• Professional integrity, adaptability, resilience, teamwork, and self-motivation.
• System proficiency and technical knowledge.
• Critical thinking, problem solving, persuasion, and workplace organization.
• Ability to respect diversity and collaborate with peers.

Responsibilities

• Deliver compelling demonstrations and consultative sales experiences for Comcast products and services.
• Listen to customers and tailor solutions to their needs.
• Achieve experience-related behaviors and meet or exceed revenue and customer satisfaction goals.
• Help customers make informed purchasing decisions.
• Provide knowledgeable product support and help customers use Comcast solutions effectively.
• Stay current on products, promotions, and service enhancements.
• Retain customers by resolving concerns and identifying opportunities to increase product value.
• Process payments, exchanges, equipment transactions, and service fulfillment.
• Demonstrate integrity, professionalism, and a positive demeanor in customer and team interactions.
• Share best practices with peers, support team goals, and contribute to a positive store culture.
• Mentor new employees to build their skills, confidence, and service excellence.
• Serve as a floor resource for product knowledge and system or tool questions.
• Maintain expert-level knowledge of Comcast’s product suite and competitive positioning.
• Complete training requirements and participate in team huddles and NPS routines.
• Serve as the store subject-matter expert for new go-to-market strategies.

Benefits

• Eligible employees may receive an array of benefits, with details provided on Comcast’s careers site; specific benefit offerings are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED