Retail Sales Lead

Cascade Steel Rolling Mills, Inc.•Rancho Cordova, CA

10d

About The Position

The Retail Sales Lead supports the Store Management Team by promoting operational excellence, delivering exceptional customer service, and guiding team members in daily tasks and priorities. The role is an in-store resource for complex automotive parts identification, product compatibility, and system-level questions, and provides hands-on training and technical mentorship to strengthen team members’ product knowledge and customer-service capabilities. The position may also take on supervisor-support duties when assigned advanced responsibilities. The Retail Sales Lead upholds safety standards, store policies, and customer-experience expectations while maintaining a positive, respectful, solutions-focused demeanor. Support during high-traffic periods, including weekends, sales events, and other peak times, is essential. Work takes place indoors and outdoors in an auto salvage yard, with exposure to varying weather, dust, automotive fluids, and machinery and customer noise. The role requires a variable schedule, including weekends, holidays, and peak sale days, and proper use of personal protective equipment.

Requirements

Experience supporting customers directly and guiding less-experienced team members.
Experience handling customer payments across multiple payment methods.
Proficiency in Microsoft Office Suite and email applications.
Ability to work a flexible retail schedule, including weekends, holidays, and occasional overtime, and to support nearby store locations as assigned by management.
Ability to read, write, and communicate clearly and professionally in English.
Must be at least 18 years old.
Ability to stand, walk, bend, stretch, and lift up to 40 pounds; use manual dexterity for tools and housekeeping tasks; maintain sufficient vision; and remain on one's feet for the entire work shift.

Nice To Haves

Bilingual proficiency in Spanish.
Familiarity with automotive parts, including recognizing common components and understanding basic product information.

Responsibilities

Promote safe and environmentally sound work practices, reinforce compliance with Company and legal standards, maintain cleanliness and organization, and wear required PPE.
Model effective teamwork, provide proactive feedback, encourage open dialogue, demonstrate integrity, and follow Company policies and procedures.
Set expectations, provide on-the-job training and continuous feedback, communicate procedural changes, and report performance concerns to supervisors or managers.
Communicate Company policies and support consistent adherence across the team.
With supervisory support, encourage team members to achieve goals and maintain an enthusiastic, solutions-oriented attitude.
Develop advanced parts-identification knowledge using product guides, system lookups, and in-store inventory resources.
Mentor team members in parts-identification techniques and resolving complex product or compatibility questions.
Lead formal and on-the-job training in identifying parts, interpreting product data, and navigating lookup systems.
Identify individual and team skill gaps and collaborate with supervisors or managers on additional training, job aids, or coaching.
Provide real-time feedback and encourage questions and continuous improvement in product knowledge.
Identify barriers to success, problem-solve, and collaborate with supervisors or managers to align hourly and daily action plans with store goals.
Set shift performance objectives, delegate and reassign tasks, and communicate variances to supervisors or managers.
Address employee relations situations and customer concerns, enforce policies, assist with requests, de-escalate conflicts, and escalate matters when appropriate.
Assist supervisors or managers with sales or production reports as needed.
Safeguard Company assets and maintain compliance with applicable laws and regulations.
Validate customer receipts, verify cash, and complete accurate register countdowns according to cash-handling procedures.
Complete housekeeping, janitorial, and other assigned duties, which may include cleaning tires, carrying batteries, and mopping floors.
When assigned advanced responsibilities, perform key-carrying duties, oversee opening or closing procedures, assist with Management Operating System data entry, or participate in developing store action plans.