Retail Sales Lead

Comcast • Springfield, IL

2d

About The Position

The Retail Service Consultant 3 (RSC 3) is an experienced retail expert who delivers a high-quality customer experience while driving sales performance, mentoring peers, and modeling operational excellence. RSC 3 employees act as product specialists, culture carriers, and team collaborators, supporting customer engagement, store performance, and the development of newer team members. They demonstrate advanced product knowledge and consultative selling skills, and serve as subject-matter resources for customer experience, retail operations, and Comcast’s product suite.

The role involves demonstrating Comcast products and services, understanding customer needs, providing product support, retaining customers, completing service and equipment transactions, and supporting peers through mentorship and sharing expertise. RSC 3 employees maintain knowledge of products, promotions, training requirements, and new go-to-market strategies while contributing to team goals and a positive store culture.

Requirements

• High school diploma or GED.
• 5–7 years of relevant work experience.
• Advanced product knowledge and consultative selling skills.
• Strong communication, listening, and customer-focused skills.
• Ability to demonstrate professionalism, integrity, adaptability, resilience, and teamwork.
• System proficiency and technical knowledge.

Responsibilities

• Demonstrate Comcast products and services and deliver consultative selling experiences.
• Listen to customers, tailor solutions, and help them make informed purchase decisions.
• Meet or exceed revenue and customer satisfaction goals and achieve experience-related behaviors.
• Provide product support and keep current on products, promotions, and service enhancements.
• Resolve customer concerns and identify opportunities to retain customers and increase product value.
• Process payments, exchanges, equipment transactions, and service fulfillment.
• Collaborate with peers, share best practices, support team goals, and contribute to a positive store culture.
• Mentor new employees and serve as a resource for product knowledge and system or tool questions.
• Maintain expert knowledge of Comcast’s product suite and competitive positioning.
• Complete training requirements and participate in team huddles and NPS routines.
• Serve as the store subject-matter expert for new go-to-market strategies.

Benefits

• Commission eligibility for most sales positions under the terms of an applicable plan.
• Benefits for eligible employees, with options and tools intended to support physical, financial, and emotional well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED