Retail Sales Lead

Road Runner Sports•Ela Township, IL

13d•$17 - $21

About The Position

The Retail Sales Lead models and drives a customer-focused selling culture and provides consistent leadership and support to help achieve or exceed sales and profitability goals. In partnership with the store’s leadership team, this role leads by example across the WOW Experience, Fit Zone, and KPI metrics while exemplifying and fostering Road Runner Sports’ mission and values. The position reports directly to the Retail Store Manager. The role includes coaching, training, and recognizing team members; ensuring customer and visual merchandising standards; analyzing business trends and taking action; supporting omni-channel and customer loyalty initiatives; and maintaining inventory, operational, compliance, and safety practices. The Retail Sales Lead also assists with labor and attendance management, conducts team meetings and new-hire training, and opens or closes the store and leads the sales floor when the Store Manager is absent. Pay is listed as $17.00–$21.00 per hour, with the overview describing a $17.00 base plus bonus of $4.00 or more per hour. Scheduling requires flexibility for business needs, including irregular hours, evenings, and weekends.

Requirements

High school diploma or equivalent required.
Ability to perform the basic functions of the job.
Effective verbal and written interpersonal communication skills.
Openness to feedback and ability to remain open-minded and adaptable to changing priorities.
Ability to work a flexible schedule, including nights and weekends depending on business needs.

Nice To Haves

Associate’s degree from an accredited college or university and one year of related experience, or an equivalent combination of education and experience.
At least one year of relevant leadership experience in a fast-paced specialty retail selling culture.
Leadership skills including excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem-solving and sound decision-making, effective delegation and validation, and the ability to execute daily priorities efficiently.

Responsibilities

Maintain a positive, can-do attitude and remain open to feedback.
Maintain the branded store experience through visual execution, standards, and recovery.
Develop, support, and retain a high-performance customer team through coaching, training, and recognition.
Ensure a WOW customer experience through visual standards and customer engagement.
Build a culture of recognition and accountability that delivers exceptional customer experiences and drives sales and KPI results.
Assess and analyze business trends using available reporting, identify opportunities, and take appropriate action.
Validate and ensure execution of omni-channel initiatives.
Validate and ensure execution of customer loyalty initiatives and activities.
Assist store leadership with team member attendance and use of the labor flex tool to manage labor according to business needs.
Organize, plan, and execute in-store visual merchandising in partnership with the management team.
Address and resolve employee issues or concerns with appropriate partnership.
Support inventory management and data integrity routines.
Support operational execution and compliance activities.
Support a safe work environment through ongoing safety training.
Coach and role-model selling behaviors that support the WOW Experience and the “100% Commitments.”
Work a flexible schedule according to business needs, including irregular hours, evenings, and weekends.
Conduct Quality Reviews (QRs).
Conduct new-hire training for Fit Experts, including “Perfect Fit Finder.”
Prepare and conduct team meetings, highlighting retail initiatives and areas of focus.
Open and close the store effectively and lead the sales floor in the Store Manager’s absence.
Perform other essential duties as assigned.