Retail Sales Lead
About The Position
The Retail Sales Lead provides leadership and support to help achieve or exceed sales and profitability goals while modeling a customer-focused selling culture. In partnership with the store’s leadership team, the lead sets an example across the WOW Experience, Fit Zone, and KPI metrics, and consistently exemplifies Road Runner Sports’ mission and values. This position reports directly to the Retail Store Manager. The role includes coaching, training, and recognizing team members; maintaining customer experience, visual, operational, inventory, and safety standards; and supporting store initiatives and business results. The Retail Sales Lead may open or close the store and lead the sales floor when the Store Manager is absent. Scheduling requires flexibility for the needs of the business, including irregular hours, evenings, and weekends.
Requirements
- High school diploma or equivalent required.
- Ability to perform the basic functions of the job.
- Effective interpersonal communication skills in verbal and written formats.
- Openness to feedback and ability to remain open-minded and adaptable to changing priorities.
- Ability to work a flexible schedule, including nights and weekends depending on business needs.
Nice To Haves
- Associate degree from an accredited college or university and one year of related experience, or an equivalent combination of education and experience.
- At least one year of relevant leadership experience in a fast-paced specialty retail selling culture.
- Leadership skills including excellent customer experience behaviors, urgency, attention to detail, creative problem solving, sound decision-making, effective delegation and validation, and efficient execution of daily priorities.
Responsibilities
- Maintain a positive, can-do attitude and remain open to feedback.
- Maintain a branded store experience through visual execution, standards, and recovery.
- Develop, support, and retain a high-performance customer team through coaching, training, and recognition.
- Ensure a WOW customer experience through visual standards and customer engagement.
- Build a culture of recognition and accountability that delivers exceptional customer experiences and drives sales and KPI results.
- Analyze business trends and available reports to identify opportunities, solve problems, and take appropriate action.
- Validate and ensure execution of omni-channel initiatives.
- Validate and ensure execution of customer loyalty initiatives and activities.
- Assist store leadership with team-member attendance and use of the labor flex tool to align labor with business needs.
- Organize, plan, and execute in-store visual merchandising in partnership with the management team.
- Address and resolve employee issues or concerns with appropriate partnership.
- Support inventory management and data integrity routines.
- Support operational execution and compliance activities.
- Support a safe work environment through ongoing safety training.
- Coach and role-model selling behaviors that support the WOW Experience and the “100% Commitments.”
- Conduct Quality Reviews (QRs).
- Conduct new-hire training for all Fit Experts, including “Perfect Fit Finder.”
- Prepare and conduct team meetings, highlighting retail initiatives and areas of focus.
- Effectively open and close the store and lead the sales floor in the Store Manager’s absence.
- Perform other essential duties as assigned.
- Maintain availability and scheduling flexibility for business needs, including irregular hours, evenings, and weekends.
Benefits
- Competitive pay plus bonus potential.
- Training to support career growth.
- Discounts on gear and footwear.
- Free running and walking events.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
