Retail Sales Lead

Cascade Steel Rolling Mills, Inc.•Lynnwood, WA

About The Position

The Retail Sales Lead supports the Store Management Team by promoting operational excellence, delivering exceptional customer service, and guiding team members in daily tasks and priorities. The role is an in-store resource for complex automotive parts identification, product compatibility, and system-level questions, and provides hands-on training and technical mentorship to strengthen team members’ product knowledge and customer-service skills. The position may also take on supervisor-support responsibilities when assigned. The Retail Sales Lead upholds safety standards, store policies, and customer-experience expectations while maintaining a positive, respectful, solutions-focused demeanor. The role works in indoor and outdoor environments in an auto salvage yard, with exposure to varying weather, dust, automotive fluids, and machinery and customer noise. A variable schedule that includes weekends, holidays, and peak sale days is required. The position requires use of personal protective equipment and the ability to remain on one’s feet for an entire shift.

Requirements

Experience supporting customers directly and guiding less-experienced team members.
Experience handling customer payments across multiple payment methods.
Proficiency in Microsoft Office Suite and email applications.
Ability to work a flexible retail schedule, including weekends, holidays, and occasional overtime, and to support nearby store locations as assigned by management.
Ability to read, write, and communicate clearly and professionally in English.
Must be at least 18 years of age.
Ability to stand, walk, bend, stretch, and lift up to 40 pounds.
Manual dexterity, sufficient vision, and ability to remain on one’s feet for the entire work shift.

Nice To Haves

Bilingual proficiency in Spanish.
Familiarity with automotive parts, including recognizing common components and understanding basic product information.

Responsibilities

Promote safe and environmentally sound work practices, verify team compliance with safety standards, maintain clean and organized work areas, and wear required PPE.
Model teamwork, provide proactive feedback, communicate policy and procedure changes, set expectations, and report performance concerns to supervisors or managers.
Provide on-the-job training and hands-on mentorship in parts identification, product data interpretation, lookup systems, and resolving complex product or compatibility questions.
Study product guides, system lookups, and inventory resources to maintain advanced parts-identification knowledge.
Identify team skill gaps and collaborate with supervisors or managers on additional training, job aids, or refresher coaching.
Identify barriers to success, problem-solve, and collaborate with supervisors or managers to adjust action plans to daily goals.
Set performance objectives during shifts, delegate or reassign tasks, and communicate variances to supervisors or managers.
Address employee-relations situations and customer concerns, enforce policies, de-escalate conflicts, and escalate matters as appropriate.
Assist supervisors or managers with sales or production reports as needed.
Safeguard Company assets and comply with applicable laws and regulations.
Validate customer receipts, verify cash, and complete accurate register countdowns in accordance with cash-handling procedures.
Complete housekeeping, janitorial, and other assigned duties, which may include cleaning tires, carrying batteries, and mopping floors.
When assigned advanced responsibilities, perform key-carrying duties, oversee opening or closing procedures, assist with Management Operating System data entry, or participate in developing store action plans.