Retail Sales Lead

Road Runner Sports•San Diego, CA

About The Position

The Retail Sales Lead models and drives a customer-experience-focused selling culture while providing consistent leadership and support to achieve or exceed sales and profitability goals. In partnership with the store leadership team, this role leads by example across performance areas including the WOW Experience, Fit Zone, and KPI metrics, while exemplifying and fostering Road Runner Sports’ mission and values. The position reports directly to the Retail Store Manager. The Retail Sales Lead supports store operations, customer engagement, visual merchandising, team development, and sales performance. The role includes leading the sales floor in the Store Manager’s absence, opening and closing the store, and adapting to the business’s scheduling needs, including irregular hours, evenings, and weekends. Compensation is listed as $19.00–$23.00 per hour, with bonus potential.

Requirements

High school diploma or equivalent required.
At least 1 year of relevant leadership experience in a fast-paced specialty retail selling culture is preferred.
Ability to work a flexible schedule, including nights and weekends depending on business needs.
Ability to perform the basic functions of the job.
Effective verbal and written interpersonal communication skills.
Openness to feedback and adaptability to changing priorities.
Leadership skills including excellent customer-experience behaviors, urgency, attention to detail, creative problem solving, sound decision making, effective delegation and validation, and efficient execution of daily priorities.
Successful completion of a background check after acceptance of a potential offer and before the start date.

Nice To Haves

Associate’s degree from an accredited college or university and 1 year of related experience, or an equivalent combination of education and experience.
At least 1 year of relevant leadership experience in a fast-paced specialty retail selling culture.

Responsibilities

Maintain a positive, can-do attitude and remain open to feedback.
Maintain the branded store experience through consistent visual execution, standards, and recovery.
Develop, support, and retain a high-performance customer team through coaching, training, and recognition.
Ensure a WOW customer experience through visual execution, standards, and customer engagement.
Build a culture of recognition and accountability that delivers exceptional customer experiences and drives sales and KPI results.
Assess business trends using available reporting, identify opportunities, solve problems, and take appropriate action.
Validate and ensure execution of omni-channel initiatives.
Validate and ensure execution of customer loyalty initiatives and activities.
Assist store leadership with team-member attendance and use of the labor flex tool to manage labor according to business needs.
Organize, plan, and execute in-store visual merchandising in partnership with the management team.
Address and resolve employee issues or concerns with appropriate partnership.
Support inventory management and data-integrity routines.
Support operational execution and compliance activities.
Support a safe work environment through ongoing safety training.
Coach and model selling behaviors that support the WOW Experience and the “100% Commitments.”
Maintain availability and flexibility to meet scheduling needs, including irregular hours, evenings, and weekends.
Consistently conduct Quality Reviews (QRs).
Conduct new-hire training for Fit Experts, including “Perfect Fit Finder.”
Prepare and conduct thorough team meetings highlighting retail initiatives and areas of focus.
Effectively open and close the store and lead the sales floor in the Store Manager’s absence.
Perform other essential duties as assigned from time to time.