Retail Sales Lead

DICK'S Sporting Goods•Fort Myers, FL

1d•Onsite

About The Position

The Key Carrying Lead has a direct impact on execution of brand standards and the teammate experience. Guided by the Assistant Store Manager and Store Manager, this role serves as the in-store expert for a business or department, delivers strong customer service, and provides direction to teammates. The Lead differentiates themselves through leading by example, empathy, resilience, optimism, and collaboration. The role supports store leadership and daily operations, helps build and develop the team, and ensures merchandising, operational, safety, and loss prevention standards are followed. It takes an all-hands-on-deck approach to supporting the team across the store and performs other tasks as assigned by management.

Requirements

Flexible availability, including nights, weekends, and holidays.
Ability to stand, bend, stoop, reach, push, pull, and repetitively lift items weighing 15 to 35 lbs., up to 25 times per hour.
Ability to stand or walk for extended periods, up to 4 hours.
Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods, up to 2 hours continuously.

Nice To Haves

Prior retail sales experience or customer-focused experience.

Responsibilities

Support building and hiring a strong team by observing in-store interviews and department tours.
Connect with teammates throughout the store to build mutual trust and respect and contribute to a strong store recognition culture.
Plan, organize, and control activities 30 days out with guidance from the Assistant Store Manager, including aligning workforce to execute daily assignments, game plans, projects, and store events.
Leverage teammates to meet brand standards, execute programs and processes daily, and delegate tasks according to priority.
Assist the store leadership team with general supervision in accordance with Company policies and procedures, including opening and closing the store, performing Front End and Cash Office functions, and processing firearms sales in compliance with state and federal regulations where applicable.
Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Train teammates on company procedures and programs, including onboarding new teammates and cross-training current teammates.
Maintain company loss prevention standards and controls in the department.
Coach and develop oneself and others, providing hands-on coaching and explaining the reasons behind tasks, plans, and processes such as Protection Plans, Scorecards, and Loss Prevention.
Lead by example and help teammates understand how their responsibilities align with organizational goals and an exceptional shopping experience.
Create an inclusive store environment where teammates and athletes feel welcome and safe and are treated with respect.
Follow policies and procedures related to safety, loss prevention, and standard operating procedures, and maintain the confidentiality of Company information.
Support the team across the store as needed and perform other tasks assigned by management.