Retail Sales Lead

Road Runner Sports•Rockville, MD

12h•$19 - $23

About The Position

The Retail Sales Lead provides consistent leadership and support to help achieve or exceed sales and profitability goals while exemplifying and fostering Road Runner Sports’ mission and values. In partnership with the store’s leadership team, this role leads by example across the WOW Experience, Fit Zone, and KPI metrics, and helps develop future leaders. The position reports directly to the Retail Store Manager. The role supports a branded, customer-focused store experience through selling, coaching, training, recognition, visual merchandising, and operational execution. It also helps lead the sales floor, including opening and closing the store and taking the lead in the Store Manager’s absence. The stated compensation range is $18.50–$22.50 per hour; the overview describes a base of $18.50 plus a bonus of $4.00 or more per hour.

Requirements

High school diploma or equivalent required.
Ability to perform the basic functions of the job.
Effective interpersonal communication skills, both verbal and written.
Ability to work a flexible schedule, including nights and weekends depending on business needs.
Openness to feedback and the ability to remain open-minded and adaptable to changing priorities.
Leadership skills including excellent customer experience behaviors, urgency, attention to detail, creative problem-solving, sound decision-making, effective delegation and validation, and the ability to execute daily priorities efficiently.

Nice To Haves

Associate degree from an accredited college or university and one year of related experience, or an equivalent combination of education and experience.
At least one year of relevant leadership experience in a fast-paced specialty retail selling culture.

Responsibilities

Maintain a positive, can-do attitude and remain open to feedback.
Maintain the branded store experience through consistent visual execution, standards, and recovery.
Develop, support, and retain a high-performance customer team through coaching, training, and recognition.
Ensure a WOW customer experience through visual standards and customer engagement.
Build a culture of recognition and accountability that delivers exceptional customer experiences and drives sales and KPI results.
Analyze business trends using available reports to identify opportunities, solve problems, and take appropriate action.
Validate and ensure execution of omni-channel initiatives.
Validate and ensure execution of customer loyalty initiatives and activities.
Assist store leadership with team member attendance and use of the labor flex tool to align labor with business needs.
Organize, plan, and execute in-store visual merchandising in partnership with the management team.
Address and resolve employee issues or concerns with appropriate partnership.
Support inventory management and data integrity routines.
Support operational execution and compliance activities.
Help maintain a safe work environment through ongoing safety training.
Coach and role-model selling behaviors that support the WOW Experience and the “100% Commitments.”
Maintain availability and scheduling flexibility for business needs, including irregular hours, evenings, and weekends.
Consistently conduct Quality Reviews (QRs).
Conduct new-hire training for Fit Experts, including “Perfect Fit Finder.”
Prepare and conduct team meetings, highlighting retail initiatives and areas of focus.
Effectively open and close the store and lead the sales floor in the Store Manager’s absence.
Perform other essential duties that may be assigned.