Retail Sales Lead - Woodfield Mall

POP MART•Schaumburg, IL

2d•Onsite

About The Position

The Retail Sales Lead is a customer-facing leadership role that supports store operations and sales performance at POP MART. The Sales Lead serves as Leader on Duty when the Store Manager or Assistant Store Manager is unavailable, guiding the team and helping maintain the premium customer experience expected by collectors. The position reports directly to the Store Manager. The role includes coaching Sales Associates, supporting sales goals and key performance indicators, processing transactions, and maintaining store operations. It also supports visual merchandising, product launches, inventory activities, and brand initiatives, including in-store events and Robo Shop operations where applicable. The position requires flexibility to work evenings, weekends, holidays, and other peak business periods.

Requirements

At least 1 year of retail experience.
Passion for exceptional customer experiences and leading by example.
Strong communication, coaching, and interpersonal skills.
Ability to motivate others and foster a collaborative, inclusive team environment.
Strong organizational skills and attention to detail.
Ability to make decisions and prioritize tasks in a fast-paced retail environment.
Ability to interpret business metrics and use data to improve store performance.
Ability to adapt quickly to changing priorities and business needs.
Basic computer and point-of-sale proficiency.
High school diploma or equivalent.
Must be at least 18 years of age.
Ability to stand and walk for extended periods throughout scheduled shifts.
Ability to frequently bend, reach, stoop, kneel, and climb ladders or step stools to stock and retrieve merchandise.
Ability to regularly lift, carry, push, or move merchandise weighing up to 25 pounds.

Nice To Haves

Previous leadership, keyholder, or supervisory experience.
Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture.

Responsibilities

Lead by example to deliver an exceptional customer experience and promote a customer-first culture.
Serve as Leader on Duty when the Store Manager or Assistant Store Manager is unavailable, directing the team and overseeing daily operations.
Coach, motivate, and support Sales Associates in achieving individual and store performance goals.
Share information about POP MART artists, characters, products, collections, and collaborations with customers.
Help achieve store sales goals and KPIs, including sales, conversion, units per transaction, average transaction value, and customer engagement.
Recommend key product categories, limited-edition releases, and exclusive collections to customers.
Identify opportunities to improve store performance and communicate operational needs and business opportunities to store leadership.
Execute opening and closing procedures and follow company policies and operational standards.
Maintain a clean, organized, safe, and visually compelling store environment.
Process customer transactions, returns, exchanges, and other point-of-sale activities accurately.
Support shipment processing, replenishment, stockroom organization, inventory accuracy, and cycle counts.
Follow cash-handling, safety, and loss-prevention procedures to protect company assets.
Execute visual merchandising standards, marketing directives, promotional displays, and planograms.
Install fixtures and marketing materials for product launches and seasonal campaigns, and refresh merchandising according to inventory and business priorities.
Support inventory audits, receiving, transfers, replenishment, and back-of-house organization.
Serve as a knowledgeable POP MART brand ambassador and stay current on products, artists, characters, and company initiatives.
Support in-store events, collector experiences, pop-up activations, conventions, new store openings, and other brand initiatives.
Support Robo Shop operations and coordinate with internal teams where applicable.
Work evenings, weekends, holidays, and other peak business periods as needed.