INTERNAL APPLICANTS ONLY – Part-Time Retail Sales Lead

Lakeshore Learning Materials•Marietta, GA

About The Position

The Retail Sales Lead reports to a Store Manager and is a high-performing member of the store team, instrumental in achieving sales and service goals. This customer-centered, friendly, attentive, productive self-starter has a passion for retail and helps deliver exceptional customer service in a fast-paced, fast-changing store environment. The role leads and motivates sales associates, supports sales targets, and helps maintain high customer-satisfaction standards. The Sales Lead may also be assigned the Key Holder role and assist with opening and closing procedures, including cash handling and reconciliations. This position is open to internal candidates only; external applicants will not be considered.

Requirements

At least one year of related retail experience.
Strong interpersonal and communication skills.
Excellent customer service skills and a passion for exceeding customer expectations.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Demonstrated ability to lead, motivate, and coach a team to achieve sales goals.
Proficiency in operating point-of-sale (POS) systems and other retail technology.
Flexibility to work evenings, weekends, and holidays as needed.
Passion for providing excellent customer service.
Positive and proactive approach to management and teamwork.
Excellent communication and training skills.
Exceptional time-management and organizational skills.
Ability to demonstrate company standards and reinforce them with the entire team.
Capacity to multitask to meet simultaneous demands.

Responsibilities

Lead and motivate sales associates to achieve individual and team sales targets.
Assist customers with product inquiries, purchases, and returns, providing exceptional customer service.
Maintain a clean, organized, and visually appealing retail environment.
Monitor inventory levels and assist with replenishment and merchandising activities as needed.
Train and coach sales associates on product knowledge, sales techniques, and company policies and procedures.
Handle escalated customer inquiries and resolve issues or complaints in a timely and professional manner.
Collaborate with management to develop and implement sales strategies to drive business growth.
Stay up to date on product knowledge, industry trends, and competitor offerings.
If assigned the Key Holder role, assist with opening and closing procedures, including cash handling and reconciliations.
Perform other duties as assigned.