INTERNAL APPLICANTS ONLY – Part-Time Retail Sales Lead

Lakeshore Learning Materials, LLC•Shenandoah, TX

8h•Onsite

About The Position

The Retail Sales Lead is a high-performing member of the store team who reports to a Store Manager and helps achieve sales and service goals. This customer-centered role leads and motivates sales associates, provides exceptional customer service, supports store operations, and maintains high standards in a fast-paced retail environment. The role may also be assigned Key Holder responsibilities, including assisting with opening and closing procedures, cash handling, and reconciliations. This opportunity is open to internal candidates only; external applicants will not be considered.

Requirements

At least 1 year of related retail experience.
Strong interpersonal and communication skills.
Excellent customer service skills and a passion for exceeding customer expectations.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Demonstrated ability to lead, motivate, and coach a team to achieve sales goals.
Proficiency with point-of-sale (POS) systems and other retail technology.
Flexibility to work evenings, weekends, and holidays as needed.
Passion for providing excellent customer service.
Positive, proactive approach to management and teamwork.
Excellent communication and training skills.
Exceptional time management and organizational skills.
Ability to demonstrate company standards and reinforce them with the entire team.
Capacity to multitask to meet simultaneous demands.

Responsibilities

Lead and motivate sales associates to achieve individual and team sales targets.
Assist customers with product inquiries, purchases, and returns while providing exceptional customer service.
Maintain a clean, organized, and visually appealing retail environment.
Monitor inventory and assist with replenishment and merchandising as needed.
Train and coach associates on product knowledge, sales techniques, and company policies and procedures.
Handle escalated customer inquiries and resolve issues or complaints in a timely, professional manner.
Collaborate with management to develop and implement sales strategies to drive business growth.
Stay current on product knowledge, industry trends, and competitor offerings.
If assigned Key Holder duties, assist with opening and closing procedures, cash handling, and reconciliations.
Perform other duties as assigned.