Retail Sales Keyholder

Pendleton Woolen Mills•Manchester, VT

1h•$17 - $20•Onsite

About The Position

Pendleton is seeking a professional and dynamic Retail Sales Keyholder Associate for its Manchester, Vermont store. The role supports store sales goals and exceptional customer service while helping create a warm, authentic, customer-first environment. The Keyholder opens and closes the store independently, ensures readiness and security during each shift, communicates daily priorities, maintains visual merchandising and housekeeping standards, handles sales transactions, and follows company procedures and loss prevention guidelines. The role also supports team training and development and addresses store issues by recommending solutions or escalating when necessary. The position is described as full-time at 30 hours per week, with flexible work hours and availability for nights, weekends, and holidays.

Requirements

At least 2 years of retail sales or customer service experience, including 1 year in a supervisory or shift-lead role.
Strong communication skills and the ability to connect with customers and team members.
Self-motivated and proactive, with a passion for helping others.
Comfort using technology, including experience with POS systems, inventory software, and Microsoft Office.
Flexible availability, including nights, weekends, and holidays.
Ability to meet the physical demands of retail, including standing and walking, lifting up to 40 pounds, and using a ladder.
Reliable transportation to meet scheduling needs.

Responsibilities

Support the store in achieving sales goals and delivering exceptional customer service.
Open and close the store independently and ensure readiness and security during each shift.
Create and execute daily plans and communicate priorities effectively with the team.
Encourage positive selling behaviors and maintain a high-energy, customer-first environment.
Ensure visual merchandising and store housekeeping standards are met.
Monitor and respond to store communications, including email and internal directives.
Complete sales transactions accurately and efficiently.
Follow company policies, operational procedures, and loss prevention guidelines.
Identify problems quickly, recommend solutions, and escalate when necessary.
Support ongoing training efforts and foster team development.