Retail Sales Floor Support- Carolina Pavilion Rack

Nordstrom • Charlotte, NC

5d

About The Position

Retail Sales Floor Support team members at Nordstrom Rack work in a fast-paced, high-energy environment, collaborating with teammates to create a welcoming and inclusive atmosphere for customers. They help provide a quick and easy customer experience and keep the store clean and clutter-free. Team members may work in different areas of the store to maintain the sales floor and stockrooms and help customers find merchandise. Roles are available in Sales, Customer Service, Stock, and Fulfillment; applicants can discuss their preferred role during the interview process.

Sales and Customer Service duties include keeping the sales floor ready through re-merchandising and straightening, assisting customers with transactions across in-store, online, and mobile platforms, supporting fitting rooms, returning clothing to the sales floor, organizing stockrooms, checking in and ticketing merchandise, using store technologies, following operational and asset-protection standards, and promoting initiatives such as Nordstrom Rewards. The position requires continuous movement and handling merchandise, with additional lifting requirements for Stock and Fulfillment roles.

Requirements

• Clear and effective communication and strong interpersonal skills.
• Accountability, initiative, and a high level of ownership.
• Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
• Ability to work a flexible schedule based on business needs.
• Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
• Ability to regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.
• For Stock and Fulfillment roles: ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

• Work with the team to keep the sales floor ready through re-merchandising, sizing, filling in, and straightening merchandise throughout the day.
• Assist customers with in-store, online, and mobile transactions, including operating point-of-sale systems, bagging items, and handling bulky or sometimes heavy merchandise.
• Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the floor.
• Sort and return clothing to the sales floor to maintain a clean, clutter-free customer experience.
• Keep stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
• Demonstrate expertise in technologies used in the store environment.
• Follow operational, merchandise, and asset-protection standards.
• Promote initiatives such as the Nordstrom Rewards program.
• Work in different store areas as needed to help maintain cleanliness and assist customers.

Benefits

• Medical, vision, dental, retirement, and paid time away.
• Life insurance and disability coverage.
• Merchandise discount and EAP resources.
• 401(k).
• PTO accruals and holidays.
• The position may be eligible for performance-based incentives or bonuses.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed