Retail Sales Floor Support - Macedonia Gateway Rack

Nordstrom•Macedonia, OH

3d•$16 - $16•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, moving continuously and collaborating with teammates to create a welcoming and inclusive atmosphere for customers. The role helps provide a quick and easy customer experience and keeps the store clean and clutter-free. Team members may work in different areas of the store to maintain sales floors and stockrooms and help customers find merchandise. Roles are available in Sales, Customer Service, Stock, and Fulfillment; candidates can discuss their preferred role during the interview process. Sales and Customer Service support includes keeping the sales floor ready through re-merchandising and straightening, assisting customers with in-store, online, and mobile transactions, supporting fitting rooms, sorting and returning clothing, organizing stockrooms, and promoting Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and processing freight, fulfilling and shipping customer orders, using inventory management systems, maintaining organized floors and stockrooms, and providing general store support. The position requires continuous movement during shifts, frequent bending and reaching, use of hands for grasping and manipulation, and handling and lifting merchandise. Pay is $15.75–$16.35 per hour, depending on location and job-related knowledge, skills, and experience. Applications are accepted on an ongoing basis.

Requirements

Clear, effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Work with the team to keep the sales floor ready through re-merchandising, sizing, filling in, and straightening merchandise.
Assist customers with in-store, online, and mobile transactions while operating a point-of-sale system, bagging items, and handling bulky or heavy items.
Support fitting room customers by greeting and assisting them and sorting and returning clothing to the sales floor.
Keep the customer experience clean and clutter-free by sorting and returning clothing to the sales floor.
Keep stockrooms organized and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store.
Follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver newly arrived merchandise to selling departments.
Fulfill customer orders promptly and prepare and ship orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.