Seasonal Retail Customer Service & Sales Floor Support- Gateway Rack

Nordstrom•Austin, TX

About The Position

Nordstrom Rack is hiring seasonal team members for Customer Service, Sales, Stock Support, and Fulfillment. Team members work in a fast-paced retail environment, collaborate to create a welcoming and inclusive atmosphere, provide customers with a quick and easy experience, and help keep the store clean and clutter-free. Employees may work in different areas of the store as needed. Applicants can discuss which role interests them during the interview process. Customer Service and Sales responsibilities include keeping the salesfloor ready through re-merchandising and straightening, assisting with transactions across in-store, online, and mobile platforms, operating point-of-sale systems, bagging purchases, and handling bulky items. Team members may also assist customers in fitting rooms, return clothing to the salesfloor, organize stockrooms, check in and ticket merchandise, use store technologies, follow operational and asset protection standards, and promote Nordstrom Rewards. Stock Support and Fulfillment responsibilities include receiving and unloading freight, unpacking and delivering merchandise, fulfilling and shipping customer orders, using inventory management systems, maintaining clean and organized selling floors and stockrooms, and providing general store support such as setting up events, organizing the backroom, markdowns, and relocating fixtures. The role requires continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching. Employees regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds. Stock and Fulfillment employees frequently lift and carry up to 25 pounds and occasionally up to 50 pounds. The listed pay range is $16.40–$17.10 per hour; offers depend on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business need.
Ability to remain in continuous movement for 6–8 hours per shift, with frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock Support and Fulfillment: ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the salesfloor ready through re-merchandising and straightening throughout the day.
Assist customers with in-store, online, and mobile transactions, including operating point-of-sale systems, bagging purchases, and handling bulky items.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the floor.
Maintain a clean, clutter-free customer experience by sorting and returning clothing to the salesfloor.
Keep stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store environment.
Follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver newly arrived merchandise to selling departments.
Fulfill customer orders promptly and according to quality standards.
Prepare and ship customer orders according to packing and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating fixtures.