Seasonal Customer Service & Retail Sales Floor Support - Chimney Rock Rack

Nordstrom•Bound Brook, NJ

8d•Onsite

About The Position

Seasonal Nordstrom Rack team member role supporting customer service and retail operations in Sales, Cashier, Stock, and/or Fulfillment. The team member helps create a quick, easy, and enjoyable customer experience while helping customers find deals. Applicants may discuss their preferred role during the interview process. Sales and Cashier duties include creating a smooth fitting room experience, encouraging participation in initiatives such as Nordstrom Rewards, organizing stockrooms and completing inventory processes, maintaining the sales floor through re-merchandising and straightening, assisting customers with transactions, using store technologies, and resolving customer situations promptly and effectively. Stock Support and Fulfillment duties include receiving and processing freight and merchandise, fulfilling and shipping customer orders to quality standards, using inventory management systems to scan and research shipments, maintaining clean and organized sales floors and stockrooms, and providing general store support such as preparing events, organizing the backroom, processing markdowns, and relocating fixtures.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
For Stock Support or Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.
Ability to work a flexible schedule based on business needs.

Responsibilities

Greet customers and guide them to fitting rooms; sort and return clothing to the sales floor.
Motivate and inspire others to adopt initiatives such as the Nordstrom Rewards program.
Organize stockrooms and complete inventory processes, ensuring merchandise is checked in and accurately ticketed.
Maintain a sales floor that is runway ready through re-merchandising and straightening throughout the day.
Assist customers with transactions in a seamless and friendly manner.
Demonstrate expertise in technologies used in the store environment.
Defuse customer situations and provide timely, effective resolutions.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders promptly and according to quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean, organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, processing markdowns, and relocating store fixtures.