Retail Sales Floor Support - Macedonia Gateway Rack

Nordstrom•Macedonia, OH

About The Position

Nordstrom Rack team members work in a fast-paced environment, collaborating to create a welcoming and inclusive atmosphere for customers. The role focuses on providing a quick and easy customer experience while keeping the store clean and clutter-free. Team members may work in different areas of the store, including Sales, Customer Service, Stock, and Fulfillment, depending on business needs and the role discussed during the interview process. Sales and Customer Service duties include keeping the sales floor organized and stocked through re-merchandising and straightening; assisting customers with in-store, online, and mobile transactions; operating point-of-sale systems; bagging items; supporting fitting rooms; returning merchandise to the sales floor; organizing stockrooms; and following operational, merchandise, and asset protection standards. Team members also promote initiatives such as Nordstrom Rewards and use store technologies. Stock Support and Fulfillment duties include receiving and processing freight, delivering merchandise to selling departments, fulfilling and shipping customer orders, using inventory management systems, maintaining organized selling floors and stockrooms, and providing general store support such as setting up events, completing markdowns, and relocating fixtures. The role requires continuous movement for 6–8 hours per shift and handling merchandise, including items that may be bulky or heavy. Stock and Fulfillment roles have additional lifting and carrying requirements. The listed hourly pay range is $15.75–$16.35; offers depend on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses. Nordstrom offers benefits subject to eligibility requirements.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting them above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the sales floor organized, stocked, and ready for customers through re-merchandising and straightening.
Assist customers with in-store, online, and mobile transactions, including operating point-of-sale systems and bagging merchandise.
Provide fitting-room assistance by greeting and helping customers and sorting and returning clothing to the sales floor.
Maintain a clean, clutter-free customer experience by sorting and returning clothing to the sales floor.
Keep stockrooms organized and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store environment.
Follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver newly arrived goods to selling departments.
Fulfill customer orders promptly and according to quality standards.
Prepare and ship customer orders according to packing and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.