Retail Sales Floor Support- Carolina Pavilion Rack
About The Position
As a Nordstrom Rack team member, you work in a fast-paced, high-energy environment, collaborating with teammates to create a welcoming and inclusive atmosphere for customers. You help provide a quick and easy customer experience and keep the store clean and clutter-free. You may occasionally work in different store areas to maintain cleanliness in the salesfloor and stockrooms and help customers find merchandise. Roles are available in Sales, Customer Service, Stock, and Fulfillment; applicants can discuss their preferred role during the interview process. For Sales and Customer Service, the work includes keeping the salesfloor organized, sized, and replenished through re-merchandising and straightening throughout the day; assisting customers with in-store, online, and mobile transactions; supporting fitting rooms; and sorting and returning clothing to the salesfloor. Team members also help keep stockrooms organized, check in and ticket merchandise accurately, use store technologies, follow operational, merchandise, and asset-protection standards, and promote programs such as Nordstrom Rewards. The role involves continuous movement for 6–8 hours per shift and handling merchandise, including bulky or awkwardly shaped items. Sales and Customer Service team members regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds. Stock and Fulfillment team members frequently lift and carry up to 25 pounds and occasionally up to 50 pounds. The listed hourly pay range is $16.35–$17.05; pay offers depend on location and job-related knowledge, skills, and experience.
Requirements
- Clear, effective communication and strong interpersonal skills.
- Accountability, initiative, and a high level of ownership.
- Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
- Ability to work a flexible schedule based on business needs.
- Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
- Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
- Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting them above the head.
- Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
- For Stock and Fulfillment roles, frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.
Responsibilities
- Work with the team to keep the salesfloor runway ready, sized, and filled through re-merchandising and straightening throughout the day.
- Assist customers with in-store, online, and mobile transactions, including operating a point-of-sale system, bagging items, and handling bulky or heavy items.
- Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the floor.
- Sort and return clothing to the salesfloor to maintain a clean, clutter-free customer experience.
- Keep stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
- Demonstrate expertise in technologies used in the store environment.
- Follow operational, merchandise, and asset-protection standards.
- Promote initiatives such as the Nordstrom Rewards program.
Benefits
- Medical, vision, and dental benefits
- Retirement benefits
- Paid time away and PTO accruals
- Life insurance and disability coverage
- Merchandise discount
- Employee Assistance Program (EAP) resources
- Holidays
- Potential eligibility for performance-based incentives or bonuses
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
