Retail Sales Floor Support - Midtown Mall Rack

Nordstrom•Anchorage, AK

1d•$18 - $19•Onsite

About The Position

As a Nordstrom Rack team member, you work in a fast-paced, high-energy environment, collaborating with teammates to provide a welcoming and inclusive atmosphere and a quick, easy customer experience. You help keep the store clean and clutter-free and may work in different areas of the store, including sales, customer service, stock, and fulfillment. Sales and customer service duties include keeping the salesfloor ready through re-merchandising and straightening, assisting customers with transactions across in-store, online, and mobile platforms, supporting fitting rooms, returning clothing to the salesfloor, organizing stockrooms, and ensuring merchandise is checked in and accurately ticketed. You also use store technologies, follow operational, merchandise, and asset protection standards, and promote initiatives such as Nordstrom Rewards. Stock support and fulfillment duties include receiving and processing merchandise, fulfilling and shipping customer orders to quality standards, using inventory management systems, maintaining clean and organized selling floors and stockrooms, and providing general store support such as event setup, markdowns, and moving fixtures.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift items up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the salesfloor runway ready by re-merchandising, sizing, filling in, and straightening merchandise throughout the day.
Assist customers with in-store, online, and mobile transactions using point-of-sale systems, bagging items and handling bulky or heavy merchandise.
Support fitting room customers and sort and return clothing to the salesfloor.
Maintain clean, clutter-free selling floors and organized stockrooms.
Ensure merchandise is properly checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store.
Follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive, unload, unpack, and deliver new merchandise to selling departments.
Fulfill customer orders promptly and according to quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.