Retail Sales & Customer Solutions Representative for Glo Fiber

Shentel•Stephens City, VA

13d•$60,000 - $80,000•Onsite

About The Position

Shentel is hiring Retail Sales & Customer Solutions Representatives for its soon-to-open Glo Fiber store in York. In this customer-facing role, you will assist customers in person and by phone, help them understand service options, and recommend fiber internet solutions that meet their needs. You will act as a trusted guide, problem solver, and Glo Fiber brand ambassador in the community. The role offers a base salary with uncapped commission and performance-based earnings, with stated target earning potential of $60,000–$80,000+ and the opportunity for high performers to earn $80,000+ annually. Shentel provides paid onboarding and product training, coaching, shadowing, and ongoing team support. The stated schedule is 9:00 a.m.–6:00 p.m. with rotating Saturdays.

Requirements

Strong communication skills and ability to build rapport easily.
Resilience, self-motivation, and comfort working independently.
Customer-focused and professional approach.
Motivation by goals and performance-based earnings.
Excitement about representing Glo Fiber in the community.

Responsibilities

Welcome and assist customers through face-to-face interactions in the Glo Fiber store.
Provide sales and service support through the inbound customer call queue and make outbound warm calls to potential customers.
Ask questions to identify customer needs and recommend Glo Fiber solutions.
Build customer relationships, follow up with customers, and grow a customer base.
Use sales techniques learned through paid training to meet and exceed goals.
Process customer payments by credit card and cash.
Represent Glo Fiber as a trusted brand ambassador in the store and community.