Retail Sales & Customer Solutions Representative for Shentel

Shenandoah Telecommunications•Salyersville, KY

6d•Onsite

About The Position

As a Shentel Retail Sales & Customer Solutions Representative, you’ll help customers choose internet solutions while building a sales career with training, coaching, and ongoing support. This customer-facing role involves engaging with customers in a Shentel store and by phone, helping them understand their options and choose services that fit their needs. You’ll serve as a trusted guide, problem solver, and Shentel brand ambassador in the community. Compensation includes base pay, uncapped commission, and performance-based earnings, with a stated target earning potential of $45,000–$60,000+ annually.

Requirements

Strong communication skills and the ability to build rapport easily.
Resilience, self-motivation, and comfort working independently.
Customer-focused and professional approach.
Motivation to achieve goals and earn performance-based compensation.

Responsibilities

Welcome and assist customers through face-to-face interactions in the Shentel store.
Provide sales and service support through the inbound customer call queue and make outbound warm calls to potential customers.
Ask thoughtful questions, identify customer needs, and recommend Shentel solutions.
Build relationships, follow up with customers, and grow your customer base.
Use sales techniques learned through paid training to meet and exceed goals.
Process customer payments by credit card and cash.
Represent Shentel as a trusted brand ambassador in the store and community.
Consistently meet and exceed sales targets.