Customer Solutions Representative

C2 GPS- Brevard Flager Volusia • Cocoa, FL

1d • Onsite

About The Position

The Customer Solutions Representative (CSR) builds relationships with customers seeking workforce services at Career Centers and through referrals to community partners. The role supports job seekers as they assess their goals, explore employment and education resources, and transition to new positions. The CSR contributes to Career Center performance goals, including customer service and follow-up, and helps improve workforce services to meet labor market needs. This is a full-time position at the Talent Hubs in Cocoa.

Requirements

• High school diploma or GED.
• Valid driver’s license and proof of insurance with a good driving record.

Nice To Haves

• Six months of relevant experience.
• Bilingual in English and Spanish.

Responsibilities

• Communicate with customers by telephone, virtually, or in person to assess their goals, provide information, and assist job seekers transitioning to a new position.
• Review job opportunities and refer qualified candidates.
• Advise customers on the local job market, employment services and resources, educational opportunities, and other available services.
• Assist customers with resume development, application completion, interview techniques, and appropriate dress attire.
• Develop constructive and cooperative working relationships with internal team members, the public, and external partners.
• Seek ways to improve workforce services to meet labor market needs.
• Contribute to Career Center performance goals, including customer service and follow-up with workforce center customers.
• Perform other duties as assigned and fulfill responsibilities as required.

Benefits

• Health insurance, including no-cost options for employee-only plans.
• Wellness reimbursement.
• Generous paid time off.
• Paid parental leave.
• 401(k) with 100% employer match on individual contributions up to 6%.
• Critical illness and accident coverage.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Short- and long-term disability coverage.
• Pet insurance.
• Identity theft protection.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED