Customer Solutions Representative
About The Position
The Customer Solutions Representative (CSR) is a core member of C2 GPS’ career center team and contributes to the organization’s mission by building relationships with customers. The CSR helps customers access workforce services at career centers and through referrals to community partners. The role involves communicating with customers in person and by telephone to assess their goals, provide information, and assist job seekers transitioning to new positions. The CSR also helps customers identify job opportunities and provides guidance on local employment services, resources, educational opportunities, and job-search preparation.
Requirements
- High school diploma or GED.
- Valid driver’s license and proof of insurance, with a good driving record.
Nice To Haves
- One year of relevant experience.
- Bilingual in English and Spanish.
Responsibilities
- Communicate with customers by telephone or in person to assess their goals, provide information, and assist job seekers transitioning to a new position.
- Review and identify job opportunities for customers and refer qualified candidates.
- Advise customers on the local job market, employment services and resources, educational opportunities, and other available services.
- Assist customers with resume development, application completion, interview techniques, and appropriate dress attire.
Benefits
- Health insurance, including low-cost options for employee-only plans.
- Wellness reimbursement.
- Generous paid time off.
- Paid parental leave.
- 401(k) with a 100% employer match of up to 6% of individual contributions.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Short- and long-term disability coverage.
- Pet insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
