Customer Solutions Representative

C2 GPS Rural Capital Area • Kingsland, TX

11h • Onsite

About The Position

The Customer Solutions Representative (CSR) builds relationships with customers to connect them with workforce services. The role supports job seekers as they work toward employment goals, including transitioning to a new position, and contributes to Career Center performance goals through customer service and follow-up.

The position is based in the C2 GPS Llano office at 1500 Ford St, Llano, TX 7864. Pay is $21 per hour. Work is primarily in an office environment; occasional driving and travel may be required, and flexible hours may be required.

Requirements

• High school diploma or GED.
• Valid driver’s license and proof of insurance with a good driving record.
• Knowledge of local communities, labor markets, and available resources.
• Ability to learn and use computers, systems, and programs such as word processing and spreadsheets.
• Exceptional customer service and interpersonal skills.
• Ability to work with diverse customers with unique needs and communication styles.
• Ability to handle or resolve challenging situations and difficult customers effectively; sensitivity to customer needs and feelings and concern for others.
• Excellent problem-solving, critical-thinking, and organizational skills, with attention to detail.
• Ability to multitask and learn different systems, platforms, programs, and services offered to customers.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.

Nice To Haves

• Previous knowledge of workforce development or career counseling services is helpful.
• Six months of relevant experience preferred.
• Bilingual in English and Spanish strongly preferred.

Responsibilities

• Communicate with customers by telephone, virtually, or in person to assess their goals, provide information, and assist job seekers transitioning to a new position.
• Review job opportunities, identify appropriate openings, and refer qualified candidates.
• Advise customers on the local job market, employment services and resources, educational opportunities, and other available services, including resume development, completing applications, interview techniques, and appropriate dress attire.
• Develop constructive and cooperative working relationships with internal team members, the public, and external partners.
• Seek ways to improve workforce services to meet labor market needs.
• Contribute to Career Center performance goals, including customer service and follow-up with workforce center customers.
• Perform other duties as assigned and fulfill responsibilities as required.

Benefits

• Health insurance, including no-cost options for employee-only plans
• Wellness reimbursement
• Generous paid time off
• Paid parental leave
• 401(k) with 100% employer match up to 6% of employee contributions
• Dental insurance
• Vision insurance
• Life insurance
• Short- and long-term disability coverage
• Pet insurance
• Tuition assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED