Customer Solutions Representative

Caterpillar Inc. • Philadelphia, PA

7d • $97,530 - $146,290 • Onsite

About The Position

The Customer Solutions Representative manages dealer relationships to help market Caterpillar products and services while supporting the development of dealer sales capability. The role partners with dealers to strengthen machine, attachment, and service sales; support new product rollouts; review performance; and identify opportunities to improve business results and customer outcomes.

The representative applies established process guidance when reviewing variance programs and commercial actions; helps dealers develop forecast, sales, rental, and used-equipment strategies; and conducts regular sales performance reviews to identify opportunities, address performance gaps, and support corrective actions. The role presents products and services, responds to customer questions, and partners with dealers and internal teams on solutions that support business results and customer needs.

The position is located in Philadelphia, Pennsylvania, requires onsite work five days a week when not traveling, and has a travel expectation of more than 50%. Relocation assistance is available. Visa sponsorship and ISE are not available.

Requirements

• Strong customer focus, including regular customer engagement, proactive follow-through, and attention to feedback and satisfaction.
• Industry knowledge applicable to dealer- and customer-facing situations, including products, services, trends, competitive dynamics, regulatory considerations, and market influences.
• Decision-making and critical-thinking skills, including gathering and organizing data, clarifying priorities, weighing risks and alternatives, and supporting recommendations with informed judgment.
• Knowledge of negotiation concepts and techniques and the ability to contribute to constructive, collaborative discussions with internal and external partners.
• Relationship-management skills, including establishing and maintaining productive working relationships and responding effectively to stakeholder needs.
• Knowledge of value-selling principles and practices, including communicating solution value, explaining costs and benefits, documenting proposed solutions, and supporting value-based conversations.
• Strong communication skills and the ability to build trust, influence outcomes, and support sales growth and customer satisfaction.
• Ability to identify performance gaps, prioritize competing needs, recommend corrective actions, and follow through with practical business solutions.
• Ability to work onsite five days a week when not traveling and travel more than 50%.

Nice To Haves

• Experience managing dealer, customer, or partner relationships in a construction equipment sales environment.
• Knowledge of sales forecasting, dealer strategy, product positioning, and performance review processes.
• Demonstrated success using customer insights, market knowledge, and business data to support sales growth and customer satisfaction.
• Experience presenting products, services, or business recommendations to internal stakeholders, dealers, or customers.

Responsibilities

• Apply the business model and established process guidance when reviewing and supporting variance programs and commercial actions.
• Guide dealers in building forecast, sales, rental, and used-equipment strategies, including sales techniques and product positioning.
• Conduct regular sales performance reviews with dealers to identify opportunities, address performance gaps, and support corrective actions.
• Present products and services to stakeholders, respond to customer questions, and support solutions that address customer needs.
• Partner with dealers and internal teams to improve business results, strengthen customer outcomes, and support new product rollouts.
• Communicate customer needs and expectations, follow through proactively on issues, and use feedback to identify improvement opportunities.
• Use industry knowledge, business data, and informed judgment to support recommendations and value-based selling conversations.
• Build and maintain productive relationships with dealers, customers, vendors, and internal partners; escalate issues and help resolve challenges.

Benefits

• Medical, dental, and vision benefits
• Paid time off, including vacation, holidays, and volunteer time
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement
• Relocation assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed