Customer Solutions Representative

C2 GPS Rural Capital Area • Llano, TX

23h

About The Position

The Customer Solutions Representative (CSR) builds relationships with customers to connect them with workforce services and support job seekers transitioning to new positions. The role involves assessing customer goals, sharing information about employment and educational resources, helping customers navigate job opportunities, and contributing to Career Center performance goals and service improvements. The position is primarily based in an office environment, with occasional driving and travel possibly required. Flexible hours may be required.

Requirements

• High school diploma or GED.
• Valid driver’s license and proof of insurance, with a good driving record.
• Exceptional customer service and interpersonal skills.
• Ability to work with diverse customers with unique needs and communication styles.
• Ability to effectively handle or resolve challenging situations and difficult customers.
• Sensitivity to customer needs and feelings, and concern for others.
• Excellent problem-solving, critical-thinking, organizational, and detail-oriented skills.
• Ability to multitask and learn different systems, platforms, programs, and services offered to customers.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
• Ability to learn and use computers, systems, and programs such as word processing and spreadsheets.

Nice To Haves

• Previous knowledge of workforce development or career counseling services is helpful.
• Knowledge of the local communities served and understanding of the labor market and local resources.
• Six months of relevant experience preferred.
• Bilingual in English and Spanish strongly preferred.

Responsibilities

• Communicate with customers by telephone, virtually, or in person to assess goals, provide information, and assist job seekers transitioning to a new position.
• Review job opportunities and refer qualified candidates to them.
• Advise customers about the local job market, employment services and resources, educational opportunities, and other available services, including resume development, application completion, interview techniques, and appropriate dress.
• Develop constructive and cooperative working relationships with internal team members, the public, and external partners.
• Seek ways to improve workforce services to meet labor market needs.
• Contribute to Career Center performance goals, including customer service and follow-up with workforce center customers.
• Perform other duties as assigned and fulfill responsibilities as required.

Benefits

• Health insurance, including no-cost options for employee-only plans
• Wellness reimbursement
• Generous paid time off
• Paid parental leave
• 401(k) with 100% employer match up to 6% of employee contributions
• Dental insurance
• Vision insurance
• Life insurance
• Short- and long-term disability
• Pet insurance
• Tuition assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED