Customer Solutions Representative

C2 GPS Rural Capital Area • Kingsland, TX

3d • Onsite

About The Position

The Customer Solutions Representative (CSR) builds relationships with customers to connect them with workforce services and supports the organization’s mission. The role is based in the Llano office at 1500 Ford St, Llano, TX 7864, and pays $21 per hour. The CSR helps job seekers assess their goals, explore opportunities, and transition to new positions by providing information, referrals, and guidance on employment services and resources.

The position works with customers, internal team members, the public, and external partners to improve workforce services and contribute to Career Center performance goals. Work is primarily in an office environment, with occasional driving and travel. Flexible hours may be required. The company states that reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

• High school diploma or GED.
• Valid driver’s license and proof of insurance, with a good driving record.
• Knowledge of local communities served and an understanding of labor markets and available resources.
• Ability to learn and use computers, systems, and programs such as word processing and spreadsheets.
• Exceptional customer service and interpersonal skills.
• Ability to work with diverse customers who have unique needs and communication styles.
• Ability to effectively handle or resolve challenging situations and difficult customers.
• Sensitivity to customer needs and feelings, and demonstrated concern for others.
• Strong problem-solving, critical-thinking, organizational, and detail-oriented skills.
• Ability to multitask and learn different systems, platforms, programs, and services offered to customers.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
• Ability to meet the physical requirements, including occasionally lifting up to 10 pounds and standing, sitting, bending, and walking.

Nice To Haves

• Previous knowledge of workforce development or career counseling services is helpful.
• Six months of relevant experience is preferred.
• Bilingual in English and Spanish is strongly preferred.

Responsibilities

• Communicate with customers by telephone, virtually, or in person to assess their goals, provide information, and assist job seekers transitioning to a new position.
• Review and identify job opportunities for customers and refer qualified candidates.
• Advise customers on the local job market, employment services and resources, educational opportunities, and other available services, including resume development, application completion, interview techniques, and appropriate dress.
• Develop constructive and cooperative working relationships with internal team members, the public, and external partners.
• Seek ways to improve workforce services to meet labor market needs.
• Contribute to Career Center performance goals, including customer service and follow-up with workforce center customers.
• Perform other duties as assigned and fulfill responsibilities as required.

Benefits

• Health insurance, including no-cost options for employee-only plans
• Wellness reimbursement
• Generous paid time off
• Paid parental leave
• 401(k) with 100% employer match up to 6% of employee contributions
• Dental insurance
• Vision insurance
• Life insurance
• Short- and long-term disability insurance
• Pet insurance
• Tuition assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED