Retail Sales & Customer Solutions Representative for Shentel

Shentel•Paintsville, KY

7d•$45,000 - $60,000•Onsite

About The Position

Shentel is hiring a customer-facing Retail Sales & Customer Solutions Representative to help customers understand service options and select internet and telecommunications solutions that fit their needs. The representative engages with customers in a Shentel store and by phone, serving as a trusted guide, problem solver, and brand ambassador in the local community. The role offers base pay plus uncapped commission and performance-based earnings, with a stated target earning potential of $45,000–$60,000+ and the opportunity for high performers to earn $60,000+ annually. Shentel provides paid onboarding and product training, coaching, shadowing, and ongoing team support. The stated work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

Strong communication skills and the ability to build rapport easily.
Goal-driven and motivated by performance-based earnings.
Resilient, self-motivated, and comfortable working independently.
Customer-focused, professional, and excited to represent Shentel in the community.

Responsibilities

Welcome and assist customers through face-to-face interactions in the Shentel store.
Provide sales and service support through the inbound customer call queue and make outbound warm calls to potential customers.
Ask questions to identify customer needs and recommend Shentel solutions.
Build customer relationships, follow up with customers, and grow a customer base.
Use sales techniques learned through paid training to meet and exceed goals.
Process customer payments by credit card and cash.
Represent Shentel as a trusted brand ambassador in the store and community.