Technician Broadband I - Glo Fiber

Shentel • Winchester, VA

7d • $44,000 - $59,500

About The Position

Shenandoah Telecommunications Company (Shentel) provides telecommunications services to customers in the Mid-Atlantic, with Glo Fiber delivering fiber-optic Internet. The Broadband Technician installs and services Shentel products in residential and business customers’ homes and businesses, including gigabit Internet, digital video, and phone services. The company provides online classroom training and hands-on field training with experienced industry professionals, along with equipment, tools, and support. This role can provide a foundation for career advancement into field operations leadership.

Requirements

• Communicate tactfully and effectively face-to-face and by phone with customers and company personnel.
• Have a valid driver’s license.
• Demonstrate basic PC or tablet skills using applications such as email and web browsers.
• Be able to move over varied terrain in all kinds of weather while carrying tools and equipment.
• Be able to operate weight-bearing equipment such as gaffs, safety harnesses, and extension ladders, and carry equipment.
• Work in conditions involving climbing, attic crawl spaces, heights, and driving across service territories in a company vehicle.

Nice To Haves

• Experience installing and servicing home or business video, Internet, and phone services; training is provided for applicants without this experience.

Responsibilities

• Install and repair video, Internet, and phone services for residential and business customers.
• Install and repair wiring, cabling, and hardware needed to support services, including fiber, coaxial, and Ethernet cabling.
• Program and configure digital set-top boxes, video appliances, and home Wi-Fi services, and assist customers with configuring home equipment and electronics.
• Operate and maintain field tools and equipment, including climbing devices, ladders, hand and power tools, test equipment, laptops or tablets, and network meters.
• Follow company safety procedures at all times.
• Participate in an on-call rotation; periodic weekend work may be required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed