Broadband Technician I

Astound Broadband • Midland, TX

2d

About The Position

The Broadband Technician I performs residential installations and disconnects for data, video, and phone services at customer premises, following organizational standards and specifications. The technician verifies and records that RF and signal levels are within specifications before completing work to provide a positive customer experience and reduce repeat calls and truck rolls.

The role requires communicating with leadership and dispatch to maintain productive routes while meeting performance, safety, and time-management expectations. Technicians educate customers about new and existing products and services, including relevant opportunities to recommend additional offerings. The position also involves operating a company vehicle safely and responsibly and performing other duties as assigned.

Requirements

• High school diploma or equivalent.
• Entry-level experience; 0 years of experience.
• Valid driver's license and a satisfactory driving record.
• Knowledge of ladders and hand or power tools.
• Customer service skills.
• Verbal and written communication skills.
• Basic computer skills.
• Aptitude to learn new skills.
• Problem-solving skills.
• Time-management skills.
• Ability to work as part of a team and independently.
• Ability to lift and carry up to 75 pounds.
• Ability to safely climb and work from ladders for extended periods.
• Ability to perform prolonged standing, walking, sitting, and driving, and frequent reaching, pushing, pulling, stair and ladder climbing, bending, twisting, kneeling, squatting, crawling, fine motor tasks, forceful gripping, and limited keyboarding.
• Ability to work in climate-controlled and non-climate-controlled environments, potentially encountering heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles.

Responsibilities

• Perform residential installations and disconnects for data, video, and phone services according to organizational standards and specifications.
• Verify and record RF and signal levels within specifications before completing work.
• Provide a positive customer experience and help reduce repeat calls and truck rolls caused by errors.
• Communicate appropriately with leadership and dispatch to maintain a productive route and meet performance, safety, and time-management expectations.
• Educate customers about new and existing products and services and relevant opportunities that may improve customer satisfaction.
• Operate a company vehicle safely and responsibly.
• Perform other duties as assigned.

Benefits

• 401(k) retirement plan with employer match.
• Medical, dental, vision, life, and short-term disability insurance options.
• Paid time off and vacation starting at 80 hours per year, increasing with tenure.
• 40 hours of floating holiday time per year.
• Seven paid holidays per year.
• Paid sick leave, with hours varying according to state and/or local laws.
• Tuition reimbursement program.
• Employee discount program.
• Opportunities for bonus and commission, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED