Broadband Technician I

Astound Broadband • Temple, TX

3d

About The Position

Performs residential installations and disconnects for data, video, and phone services at customer premises, following organizational standards and specifications. Ensures and records that RF and signal levels meet specifications before completing work to provide a positive customer experience and reduce repeat calls and truck rolls. Communicates with leadership and dispatch to maintain a productive route while meeting performance, safety, and time-management expectations. Educates customers about new and existing products and services, using subject-matter expertise and identifying potential upsell opportunities that may improve customer satisfaction. Operates a company vehicle safely and responsibly and performs other duties as assigned.

The role involves work in climate-controlled and non-climate-controlled environments and requires physical activity including lifting and carrying up to 75 pounds, prolonged standing, walking, sitting, and driving, and safely climbing and working from ladders for extended periods.

Requirements

• High school diploma or equivalent.
• Entry-level experience; 0 years of experience required.
• Maintain a satisfactory driving record and have a valid driver's license.
• Knowledge of ladders and hand or power tools.
• Customer service skills.
• Verbal and written communication skills.
• Basic computer skills.
• Aptitude to learn new skills.
• Problem-solving skills.
• Time-management skills.
• Ability to work as part of a team and independently.
• Ability to lift and carry up to 75 pounds.
• Ability to work in climate-controlled and non-climate-controlled environments, potentially exposed to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles.
• Ability to safely climb and work from ladders for extended periods.
• Ability to perform prolonged standing, walking, sitting, and driving, as well as frequent reaching, pushing, pulling, climbing stairs and ladders, and using hands above and below shoulder level.
• Ability to bend, twist, kneel, squat, crawl, maintain various body positions, perform fine motor tasks and forceful gripping, and do limited keyboarding.

Responsibilities

• Perform residential installations and disconnects for data, video, and phone services according to organizational standards and specifications.
• Ensure and record that RF and signal levels are within specifications before completing work.
• Provide a positive customer experience and reduce repeat calls and truck rolls caused by errors.
• Communicate with leadership and dispatch to maintain a productive route and meet performance, safety, and time-management expectations.
• Educate customers about new and existing products and services and identify potential upsell opportunities.
• Operate a company vehicle safely and responsibly.
• Perform other duties as assigned.

Benefits

• 401(k) retirement plan with employer match.
• Medical, dental, vision, life, and short-term disability insurance options.
• Paid time off and vacation, starting at 80 hours per year and increasing based on tenure.
• 40 hours of floating holiday per year.
• Seven paid holidays per year.
• Paid sick leave, with hours varying based on state and local laws.
• Tuition reimbursement program.
• Employee discount program.
• Bonus and commission opportunities, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED