Broadband Technician I

Astound Broadband • Rocklin, CA

2d

About The Position

Astound is hiring an entry-level Broadband Technician I to perform residential installations and disconnects for data, video, and phone services at customer premises. The technician ensures work meets organizational standards and specifications, verifies and records RF and signal levels before completing service, and provides customers with a positive experience through product education and service expertise. The role also requires communication with leadership and dispatch, safe operation of a company vehicle, and work in varied environmental and physical conditions.

Requirements

• High school diploma or equivalent.
• Entry-level experience; 0 years of experience stated.
• Maintain a satisfactory driving record and have a valid driver's license.
• Knowledge of ladders and hand or power tools.
• Customer service skills.
• Verbal and written communication skills.
• Basic computer skills.
• Aptitude to learn new skills.
• Problem-solving skills.
• Time-management skills.
• Ability to work as part of a team and independently.
• Ability to lift and carry up to 75 pounds.
• Ability to safely climb and work from ladders for extended periods.
• Ability to perform the physical activities described, including prolonged standing, walking, sitting, and driving; frequent reaching, pushing, pulling, climbing, bending, twisting, kneeling, squatting, crawling, gripping, and fine motor tasks.

Responsibilities

• Perform residential installations and disconnects for data, video, and phone services at customer premises according to organizational standards and specifications.
• Ensure and record correct RF and signal levels within specifications before completing work, helping reduce repeat calls and truck rolls.
• Communicate with leadership and dispatch to maintain a productive route while meeting performance, safety, and time-management expectations.
• Educate customers about new and existing products and services, including potential upsell opportunities that may improve customer satisfaction.
• Operate a company vehicle safely and responsibly.
• Perform other duties as assigned.

Benefits

• 401(k) retirement plan with employer match.
• Medical, dental, vision, life, and short-term disability insurance options.
• Paid time off/vacation starting at 80 hours per year, increasing with tenure.
• 40 hours of floating holiday time per year.
• Seven paid holidays per year.
• Paid sick leave, with hours varying by state and/or local laws.
• Tuition reimbursement program.
• Employee discount program.
• Opportunities for bonus and commission, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED