Retail Sales & Customer Solutions Representative for Glo Fiber

Shenandoah Telecommunications•York, PA

19d•Onsite

About The Position

The Retail Sales & Customer Solutions Representative helps customers select reliable, high-speed Glo Fiber internet services and builds relationships with customers in the store and by phone. The representative serves as a trusted guide, problem solver, and brand ambassador in the local community. Compensation includes base pay, uncapped commission, and performance-based earnings, with target earning potential of $60,000–$80,000+ and the opportunity for high performers to earn $80,000+ annually. Paid onboarding, product training, coaching, shadowing, and ongoing team support are provided. The stated schedule is 9:00 a.m.–6:00 p.m. with rotating Saturdays.

Requirements

Be goal-driven and motivated by performance-based earnings.
Communicate effectively and build rapport easily.
Be resilient, self-motivated, and comfortable working independently.
Be customer-focused, professional, and excited to represent Glo Fiber in the community.
Work a 9:00 a.m.–6:00 p.m. schedule with rotating Saturdays.

Responsibilities

Welcome and assist customers through face-to-face interactions in the Glo Fiber store.
Provide sales and service support through the inbound customer call queue and make outbound warm calls to potential customers.
Ask questions to identify customer needs and recommend Glo Fiber solutions.
Build customer relationships, follow up, and grow a customer base.
Use sales techniques learned through paid training to meet and exceed goals.
Process customer payments by credit card and cash.
Represent Glo Fiber as a trusted brand ambassador in the store and community.