Retail Sales Consultant - Bi-Lingual
About The Position
Optimum is seeking an enthusiastic, motivated, and self-driven Retail Sales Consultant to help customers connect with the company’s connectivity solutions. As an in-store brand ambassador and member of a major sales channel, the consultant builds customer relationships, exceeds sales targets, and delivers an exceptional customer and partner experience. The role includes learning and explaining products and services, helping customers select solutions that meet their needs, and assisting with billing, payments, exchanges, equipment issues, and technical questions. Optimum describes a supportive culture focused on employee growth, collaboration, and success through its compensation plan.
Requirements
- High school diploma or equivalent.
- At least one year of retail selling experience.
- Effective communication, negotiation, and problem-solving skills.
- Self-motivation and the ability to work independently.
- Proficient computer and technical skills.
- Ability to work full time and weekends as necessary.
- Ability to stand for prolonged periods and potentially lift up to 50 pounds.
Nice To Haves
- Bilingual ability is preferred.
- For some locations, ability to travel to other stores within 35 miles may be required; this will be discussed during the interview.
Responsibilities
- Welcome customers, engage with them, listen to their needs, and provide personalized guidance on products and services.
- Maintain knowledge of Optimum products and services and developments in the telecommunications and mobile industry; educate customers and recommend suitable solutions.
- Assist customers with billing and service questions, process payments and exchanges, address equipment issues, and troubleshoot technical problems.
- Represent the Optimum brand professionally and enthusiastically in customer interactions.
- Collaborate with colleagues, share knowledge, assist with complex inquiries, and provide backup support to foster a supportive team environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
