Retail Sales Consultant - Bi-Lingual
About The Position
As a Retail Sales Consultant at Optimum, you will be part of the company’s retail sales channel, serving as an in-store brand ambassador for its connectivity solutions. You will build customer relationships, exceed sales targets, and deliver an exceptional customer and partner experience. The role includes helping customers identify suitable products and services, staying knowledgeable about telecommunications and mobile industry offerings, and assisting with billing, service, payment, exchange, equipment, and technical issues. Optimum describes a culture that supports personal and professional growth through leaders and peers, with compensation tied to its sales plan. The position requires full-time availability and weekend work as necessary. Some locations may require travel to other stores within 35 miles; this will be discussed during the interview.
Requirements
- High school diploma or equivalent.
- At least one year of retail selling experience.
- Effective communication, negotiation, and problem-solving skills.
- Self-motivated ability to work independently.
- Proficient computer and technical skills.
- Ability to work full time and weekends as necessary.
- Ability to stand for prolonged periods.
- Potential to lift up to 50 pounds.
Nice To Haves
- Bilingual ability is preferred.
- For some locations, willingness or ability to travel to other stores within 35 miles may be required; this will be discussed during the interview.
Responsibilities
- Welcome customers, listen to their needs, and provide personalized guidance on products and services.
- Maintain knowledge of Optimum products and services and trends and advancements in the telecommunications and mobile industries.
- Educate customers about available options and recommend solutions suited to their needs.
- Assist with billing and service questions and explain customer accounts.
- Process payments and exchanges and address equipment issues accurately and efficiently.
- Troubleshoot technical problems and provide solutions to support customer satisfaction and loyalty.
- Represent the Optimum brand with professionalism, integrity, and enthusiasm.
- Collaborate with colleagues, share knowledge, assist with complex inquiries, and provide backup support.
- Contribute to a supportive team environment and an exceptional customer experience.
- Work toward and exceed sales targets.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
