Retail Sales Consultant - Bi-Lingual

Altice USA • Paterson, NJ

10d • $33,696 - $55,357 • Onsite

About The Position

Optimum is hiring a Retail Sales Consultant to represent the company in its retail sales channel and help customers find connectivity solutions. The role focuses on building customer relationships, meeting sales targets, providing product guidance, and delivering an exceptional customer experience. The consultant serves as an in-store brand ambassador and supports personal and professional growth through guidance from leaders and peers.

Requirements

• High school diploma or equivalent.
• At least one year of retail selling experience.
• Effective communication, negotiation, and problem-solving skills.
• Ability to self-motivate and work independently.
• Proficient computer and technical skills.
• Ability to work full time and weekends as necessary.
• Ability to stand for prolonged periods and potentially lift up to 50 pounds.

Nice To Haves

• Bilingual ability.
• Ability to travel to other stores within 35 miles may be required for some locations.

Responsibilities

• Welcome customers, listen to their needs, and provide personalized guidance on products and services.
• Maintain knowledge of Optimum products, services, and developments in the telecommunications and mobile industry; explain options and recommend appropriate solutions.
• Answer billing and service questions, process payments and exchanges, address equipment issues, and troubleshoot technical problems.
• Represent the Optimum brand professionally and embody company values in customer interactions.
• Collaborate with colleagues, share knowledge, assist with complex inquiries, and provide backup support.
• Work toward sales targets while delivering a strong customer and partner experience.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED