Retail Sales Associate - Golf Clubs

PGA Tour Superstore • Louisville, KY

3d • $15 - $17

About The Position

The Retail Sales Associate, identified in the position summary as a Hard Goods Associate, engages customers in the Hard Goods areas—including Simulators, Putting Green, Club Repair, and Accessories—to drive sales and enhance the customer experience. The role also assists with front-end operations, maintains merchandise presentation and operational standards, demonstrates product knowledge, and helps customers with club fittings. The associate reports to the Sales and Service Manager and works collaboratively with team members to provide exceptional customer service.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills, with good verbal and written communication skills and the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Flexible availability, including nights, weekends, and holidays.

Nice To Haves

• Retail sales, customer service, or similar experience is preferred.

Responsibilities

• Engage customers throughout the Hard Goods areas and provide world-class service that builds lasting customer relationships.
• Assist with front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Maintain merchandise presentation and stock levels in the Simulators, Putting Green, and Accessories areas.
• Ensure Hard Goods areas, equipment, and supplies are maintained and operational, and keep the area clean and professionally presented.
• Explain golf club features, benefits, and differences to customers, and assist with club fittings, including shaft, grip, and specification selection.
• Perform customer fittings using PGA TOUR Superstore-trained fitting techniques.
• Promote products and services and inform and educate customers about offerings.
• Stay informed about merchandising promotions and marketing events and maintain promotional displays throughout each promotion’s lifecycle.
• Follow ethical conduct, safety, and compliance practices across departments.
• Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED