Retail Sales Associate - Golf Clubs

PGA Tour Superstore • Tampa, FL

6d • $15 - $17

About The Position

The Retail Sales Associate, described in the posting as a Hard Goods Associate, engages Customers in the Hard Goods areas—including Simulators, Putting Green, Club Repair, and Accessories—to drive sales and enhance the Customer experience. The role includes assisting with front-end operations such as returns, exchanges, and promotions; keeping merchandise at a high stock and visual standard; demonstrating product knowledge; assisting with club fittings; and maintaining a clean, operational environment. Exceptional Customer service and collaboration with team members are central to the role.

The Associate reports to the Sales and Service Manager. They promote PGA TOUR Superstore products and services, stay informed about merchandising promotions and marketing events, and share operational and merchandising feedback with the manager. The position requires flexible availability, including nights, weekends, and holidays, and physical abilities such as standing for extended periods, climbing ladders, moving throughout the store, and lifting a 30 lb. box overhead.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills, with good verbal and written communication skills and the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience.

Responsibilities

• Engage Customers throughout the Hard Goods areas and provide world-class service that builds lasting relationships.
• Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons, and assist when needed.
• Help maintain merchandise stock and visual presentation in the Simulators, Putting Green, and Accessories areas.
• Keep Hard Goods areas, equipment, and supplies operational and maintain a clean, professional presentation.
• Demonstrate product knowledge of golf clubs and explain their features, benefits, and differences to Customers.
• Perform customer fittings according to PGA TOUR Superstore-trained fitting techniques.
• Assist Customers with club fitting, including choosing shafts, grips, and specifications.
• Promote ethical conduct, safety, and compliance across departments.
• Stay current on merchandising promotions and marketing events using bulletins on The Links.
• Inform, educate, and promote Customers on products and services.
• Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED