Retail Sales Associate - Golf Clubs
About The Position
The Retail Sales Associate, described in the posting as a Hard Goods Associate, engages Customers in the Hard Goods areas—including Simulators, Putting Green, Club Repair, and Accessories—to drive sales and enhance the Customer experience. The role supports front-end operations such as returns, exchanges, and promotions, and helps maintain merchandise presentation, equipment, and supplies. Associates demonstrate golf-club product knowledge, assist with customer fittings, and maintain a clean, operational environment. Exceptional customer service and collaboration with team members are essential. The position reports to the Sales and Service Manager. It requires flexible availability, including nights, weekends, and holidays, and the ability to perform the stated physical duties. Retail sales, customer service, or similar experience is preferred.
Requirements
- Strong listening and interpersonal skills.
- Good verbal and written communication skills, including the ability to communicate cross-functionally.
- Basic computer skills and working knowledge of Microsoft Office Suite.
- Ability to organize multiple priorities to meet deadlines and objectives.
- High school diploma or equivalent.
- Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
- Flexible availability, including nights, weekends, and holidays.
- Ability to learn business acumen with appropriate training.
- Strong self-accountability and a proactive drive for results.
Nice To Haves
- Retail sales, customer service, or similar experience.
Responsibilities
- Engage Customers throughout the Hard Goods areas and provide world-class service that builds lasting relationships.
- Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons, and assist as needed.
- Maintain merchandise presence and visual presentation in the Hard Goods areas, including Simulators, Putting Green, and Accessories.
- Ensure Hard Goods areas, equipment, and supplies are maintained and operational.
- Keep the Hard Goods area clean and professionally presented.
- Explain golf-club features, benefits, and differences to Customers using in-depth product knowledge.
- Perform customer fittings using PGA TOUR Superstore trained fitting techniques.
- Assist Customers with club fitting, including selecting shafts, grips, and specifications for optimal performance.
- Promote products and services by informing and educating Customers about available offerings.
- Stay up to date on merchandising promotions and marketing events and maintain merchandising presence throughout each promotion.
- Demonstrate ethical conduct, safety, and compliance across departments.
- Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.
Benefits
- Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
- Company-matching 401(k) retirement plan.
- Vacation time.
- Associate merchandise discount.
- Performance-based bonus opportunities for eligible full-time and part-time associates.
- 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
