Retail Sales Associate - Golf Clubs

PGA Tour • Charlotte, NC

4d

About The Position

The Hard Goods Associate engages customers in the Hard Goods areas—including Simulators, Putting Green, Club Repair, and Accessories—to drive sales and enhance the customer experience. Reporting to the Sales and Service Manager, the Associate provides product guidance and club-fitting assistance, supports front-end operations such as returns, exchanges, and promotions, and helps maintain merchandise presentation, equipment, and work areas. Success in the role depends on exceptional customer service, product knowledge, collaboration, and a clean, operational environment.

Requirements

• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• High school diploma or equivalent.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience.

Responsibilities

• Engage customers throughout the Hard Goods areas and provide world-class service using PGATSS service behaviors.
• Build lasting customer relationships that encourage repeat visits.
• Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons, and assist as needed.
• Maintain merchandise presentation and stock levels in the Hard Goods areas, including Simulators, Putting Green, and Accessories.
• Ensure Hard Goods areas, equipment, and supplies are maintained and operational.
• Keep the Hard Goods area clean and professionally presented.
• Explain the features, benefits, and differences of golf clubs to customers using in-depth product knowledge.
• Perform customer fittings using PGA TOUR Superstore-trained fitting techniques.
• Assist customers with club fitting, including selecting shafts, grips, and specifications for optimal performance.
• Promote ethical conduct, safety, and compliance across departments.
• Stay informed about upcoming merchandising promotions and marketing events using bulletins on The Links, and maintain merchandising presence throughout each promotion.
• Inform, educate, and promote customers on products and services.
• Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED