Retail Sales Associate - Golf Clubs

PGA Tour Superstore • Austin, TX

20h • $15 - $17

About The Position

At PGA TOUR Superstore, the Retail Sales Associate (Hard Goods Associate) engages Customers in the Hard Goods areas—including Simulators, Putting Green, Club Repair, and Accessories—to drive sales and enhance the Customer experience. The role includes assisting with front-end operations such as returns, exchanges, and promotions, maintaining merchandise presentation, demonstrating product knowledge, assisting with club fittings, and keeping the work areas clean and operational. The Associate provides exceptional Customer service and collaborates with team members.

The position reports to the Sales and Service Manager. Candidates should have strong communication and interpersonal skills, basic computer skills, organizational abilities, and a proactive, accountable approach. A high school diploma or equivalent is required; retail sales, customer service, or similar experience is preferred. The role requires flexible availability, including nights, weekends, and holidays, and the ability to meet the stated physical demands.

PGA TOUR Superstore describes its culture as family-oriented and centered on inspiring people through golf and tennis. It is an equal opportunity employer committed to a diverse and inclusive work environment.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Flexible availability, including nights, weekends, and holidays.

Nice To Haves

• Retail sales, customer service, or similar experience is preferred.

Responsibilities

• Engage Customers throughout the Hard Goods areas and provide world-class service that builds lasting relationships.
• Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons, and assist with these operations as needed.
• Maintain merchandise presentation and stock levels in the Hard Goods areas to support sales and the Customer experience.
• Ensure Hard Goods areas, equipment, and supplies are maintained and operational.
• Keep the Hard Goods area clean and professionally presented.
• Explain golf club features, benefits, and differences to Customers using product knowledge.
• Perform customer fittings using PGA TOUR Superstore-trained fitting techniques.
• Assist Customers with club fitting, including choosing shafts, grips, and specifications suited to performance needs.
• Promote products and services by informing and educating Customers about available offerings.
• Keep current on merchandising promotions and marketing events, using bulletins on The Links to maintain merchandising throughout each promotion.
• Demonstrate ethical conduct and support safety and compliance across departments.
• Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED