Retail Sales Associate - Golf Clubs

PGA Tour • Tampa, FL

4d

About The Position

PGA TOUR Superstore is seeking an enthusiastic, self-motivated, and flexible team player who is passionate about helping customers and contributing to the growth of the business. The company is part of the Arthur M. Blank Family of Businesses and aims to inspire people through golf and tennis while fostering a family culture for its associates.

Reporting to the Sales and Service Manager, the Hard Goods Associate engages customers in the Hard Goods areas, including Simulators, Putting Green, Club Repair, and Accessories, to drive sales and enhance the customer experience. The role also supports front-end operations such as returns, exchanges, and promotions; maintains merchandise presentation and operational areas; demonstrates golf club product knowledge; and assists with club fitting. Exceptional customer service, teamwork, ethical conduct, and a clean, professional environment are central to the role.

The position requires flexible availability, including nights, weekends, and holidays, and the ability to meet the listed physical demands. The posted pay range is $15.00–$17.00 per hour.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Flexible availability, including nights, weekends, and holidays.

Nice To Haves

• Retail sales, customer service, or similar experience.

Responsibilities

• Engage customers throughout the Hard Goods areas and provide world-class service using PGATSS service behaviors.
• Build lasting customer relationships that encourage repeat visits.
• Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons, and assist as needed.
• Help maintain merchandise presentation and stock levels in the Simulators, Putting Green, and Accessories areas.
• Ensure Hard Goods areas, equipment, and supplies remain maintained and operational.
• Keep the Hard Goods area clean and professionally presented.
• Explain golf club features, benefits, and differences to customers using in-depth product knowledge.
• Perform customer fittings using PGA TOUR Superstore-trained fitting techniques.
• Assist customers with club fitting, including selecting shafts, grips, and specifications for optimal performance.
• Promote products and services by informing and educating customers about available offerings.
• Stay informed about merchandising promotions and marketing events using bulletins on The Links, and maintain merchandising throughout each promotion's lifecycle.
• Demonstrate ethical conduct, safety, and compliance across departments.
• Provide the Sales and Service Manager with feedback about operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED