Retail Sales Associate - Golf Clubs
About The Position
A Hard Goods Associate engages Customers in the Hard Goods areas—including Simulators, Putting Green, Club Repair, and Accessories—to drive sales and enhance the Customer experience. The role includes assisting with front-end operations such as returns, exchanges, and promotions, maintaining merchandise presentation and operational areas, demonstrating product knowledge, and assisting with golf club fittings. The Associate provides exceptional Customer service and collaborates with team members. This position reports to the Sales and Service Manager. The Associate must maintain flexible availability, including nights, weekends, and holidays. Physical demands include standing for extended periods, climbing up and down a ladder, moving throughout the store, and lifting a 30 lb. box overhead.
Requirements
- High school diploma or equivalent.
- Strong listening and interpersonal skills.
- Good verbal and written communication skills, including the ability to communicate cross-functionally.
- Basic computer skills and working knowledge of Microsoft Office Suite.
- Ability to organize multiple priorities and meet deadlines and objectives.
- Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
- Flexible availability, including nights, weekends, and holidays.
- Ability to learn business acumen with appropriate training.
- Strong self-accountability and a proactive drive for results.
Nice To Haves
- Retail sales, customer service, or similar experience.
Responsibilities
- Engage Customers throughout the Hard Goods areas and provide world-class service that builds lasting relationships.
- Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons, and assist as needed.
- Maintain merchandise presence and visual presentation in the Hard Goods areas to support sales and the Customer experience.
- Ensure Hard Goods areas, equipment, and supplies are maintained and operational.
- Keep the Hard Goods area clean and professionally presented.
- Explain golf club features, benefits, and differences to Customers using product knowledge.
- Perform customer fittings using PGA TOUR Superstore-trained fitting techniques.
- Assist Customers with club fitting, including selection of shafts, grips, and specifications.
- Maintain awareness of merchandising promotions and marketing events and support merchandising throughout each promotion.
- Promote, inform Customers about, and educate them on products and services.
- Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.
- Demonstrate ethical conduct and support safety and compliance across departments.
Benefits
- Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
- Company-matching 401(k) retirement plan.
- Vacation time.
- Associate merchandise discount.
- Performance-based bonus opportunities for eligible full-time and part-time associates.
- 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
