Retail Sales Associate Nf01

U.S. Marine Corps • Beaufort, SC

1d

About The Position

The Retail Sales Associate provides Marine Corps Exchange (MCX) customers with courteous, world-class service and supports customer loyalty. Associates help customers throughout the retail experience, seek positive outcomes in challenging situations, and promote Marine Corps and MCX programs, including Military Star, Super Star Student, customer satisfaction surveys, and Keep it New.

Associates may be scheduled in different areas according to business needs, including cashiering or self-checkout, customer service, salesfloor and department support, stockroom and backroom, and military clothing. Work may take place indoors, outdoors, or inside coolers and chillers; limited time durations and appropriate personal protective equipment are provided for cooler or chiller work. Associates assigned regularly to particular areas are expected to learn basic product knowledge.

The position performs store operations such as customer and register transactions, planogram revisions and setups, identifying missing products, replenishing sales floors and coolers, setting promotional signage, visual merchandising, maintaining backroom standards through the 5S program, and other operational tasks. Light housekeeping, including sweeping, dusting, and trash removal, may be assigned. Associates work with Specialists for mentoring, guidance, and training, and are expected to seek guidance from Specialists and supervisors.

Associates use basic retail equipment, including cash registers, time clocks, RF scanners, mobile printers, handheld equipment such as price-labeling units and box cutters, signage equipment, and basic fixtures such as peg hooks, shelves, and mobile stocking carts. They assist with and participate in year-end inventory, identify and communicate potential loss or theft risks, follow safety standards, and may need additional business-related training or certifications, including food safety or fuel training. The role requires lifting and carrying objects up to 45 pounds independently and objects over 45 pounds with assistance. At gas stations, associates may assist with fuel-lane maintenance and hazardous-material handling or cleanup, must wear required PPE, and must pass and maintain current fuel safety training.

Requirements

• Ability to lift and carry objects up to 45 pounds independently and objects over 45 pounds with assistance.
• Ability to read and understand operating standards and procedures for service, service recovery, sales, and store brand, and to execute those standards properly.
• Ability to work in a high-performance environment and commit to service and sales goals.
• Attention to detail.
• For gas station positions, ability to pass and maintain current fuel safety training; wear appropriate PPE when required.

Nice To Haves

• At least one year of experience working in a customer- and sales-focused environment is preferred.
• Cash handling, basic math, and register experience are strongly preferred.

Responsibilities

• Provide courteous, proactive customer service and assist customers throughout the retail experience.
• Make reasonable efforts to resolve challenging customer situations and support positive customer outcomes before seeking assistance from a mentor or supervisor.
• Promote Marine Corps and MCX programs, including Military Star, Super Star Student, customer satisfaction surveys, and Keep it New.
• Perform assigned duties in areas such as cashiering, self-checkout, customer service, salesfloor and department support, stockroom and backroom, and military clothing.
• Learn basic product knowledge in regularly assigned areas.
• Complete store operations tasks, including customer and register transactions, planogram revisions and setups, identifying missing products, replenishing sales floors and coolers, setting promotional signage, visual merchandising, and maintaining backroom standards through the 5S program.
• Perform assigned light housekeeping, including sweeping, dusting, and trash removal.
• Work with Specialists and supervisors for mentoring, guidance, and training.
• Use basic retail equipment and fixtures to complete assigned tasks.
• Assist with and participate in year-end inventory and preparation.
• Identify and communicate potential risks of loss or theft.
• Complete additional training or certifications required by business needs or assignments, including food safety or fuel safety where applicable.
• Engage team members in positive conversations and support customer satisfaction and team goals.
• Follow safety regulations and standards and established EEO and sexual-harassment prevention standards.
• At gas stations, as applicable, assist with fuel-lane maintenance and hazardous-material handling or cleanup, use required PPE, and maintain current fuel safety training.
• Perform other duties as assigned.

Benefits

• Stability of Federal Civilian Service
• Quality of Work Life Balance
• Competitive Pay
• Comprehensive Benefit Packages
• Marine Corps Exchange and Base Facility Privileges
• Federal employee benefits for employees and their families, subject to position and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed